Frequently Asked Questions
DCSS provides the following services
What are DCSS's office hours?
All three offices (NCC, KC & SC) are open Monday through Friday from 8:00 AM to 4:30 PM. Stop by to talk with us; we're here to
help you. Note: We discontinued our extended hours, statewide, effective 10/2009.
What methods of payment can I use when I apply for child support services?
Check -or- Money Order are the only acceptable methods of payment for applications.
How is my child support calculated?
Family Court will establish a child support order that sets a monthly
amount of money to be paid by a non-custodial parent (NCP) to a custodial parent (CP) for the support of their child(ren). Family Court
determines the amount of support by using the Delaware Child Support Formula
Calculation. A medical support order may also be established on behalf of the child.
How do I enroll in either Direct Deposit -or- the First State Family Card (Stored Value Card) ?
You can obtain an Enrollment Form online, or contact the Customer Service Unit to request an Enrollment Form to be mailed out to you, or stop by one of our three offices to pick one up. Then, mail your completed application, along with a voided check or
checking/savings account information to: DCSS, PO Box 12327, Wilmington, DE 19850. All banking information is confidential. One you are
enrolled, DCSS will send a credit to your account and your funds will be quickly and conveniently deposited - electronically.
How do I change my address?
For confidentiality and security reasons your address can be changed only upon written request. You can visit your nearest child
support office and complete a change of address form, or write to the division and
include your full name, your date of birth, social security number, previous address and current address, and signature. A copy of
official photo identification must accompany your written request. Note: You are also required to report your address change to
How do I change my name?
For confidentiality and security reasons your name can be changed only upon written request. You can visit your nearest child support
office and complete a change of name form, or write to the division. When writing, please
include your full former name, full current name, your date of birth, social security number, current address, and signature. A copy of
verification of the legal name change (i.e. marriage/civil marriage/union certificate/divorce decree, court order, copy of current
driver's license) must be submitted with the written request.
What address do I mail my child support payment to?
All child support payments must be mailed to the appropriate PO Box listed below. Check -or- Money Order are the only acceptable
methods of payment.
- Employers and Other State's IV-D Agencies Payments: DCSS, P.O. Box 12287, Wilmington, DE 19850
- Non-Custodial Parent/Obligor Payments: DCSS, P.O. Box 12831, Wilmington, DE 19850
- Other Special Payments: DCSS, P.O. Box 12811, Wilmington, DE 19850
Can I contact DCSS through email or the website?
No. For confidentiality purposes, we cannot provide case-specific information via email or non-secure websites. Please contact the
Automated Assistance Line for case-specific information 24 hours a day 7 days a week, or the Delaware Helpline for further assistance.