Automated Assistance Line

In an effort to provide you with better service, DCSE operates a statewide Customer Service Unit and Automated Assistance Line (AAL) 24 hours a day, 7 days a week, by touch-tone phone.

The AAL provides pre-recorded information (in English & Spanish) including: Location & hours, application process, change of address, check replacement, information for employers, income withholding, license suspension, locating parents, passport denial, paternity establishment, payment information and tax intercept information.

When requesting case specific information, clients are asked to enter their case number on a touch-tone phone. Rotary phone users are instructed to stay on the line and will be transferred to the Customer Service Unit during normal business hours: Monday through Friday from 9:00 a.m. to 4:00 p.m.

New Castle County (302) 577-7171

Kent County (302) 739-8299

Sussex County (302) 856-5386