{"id":186,"date":"2025-02-25T15:57:14","date_gmt":"2025-02-25T15:57:14","guid":{"rendered":"https:\/\/dhss.delaware.gov\/dcss\/pubs\/"},"modified":"2025-05-20T12:48:41","modified_gmt":"2025-05-20T17:48:41","slug":"pubs","status":"publish","type":"page","link":"https:\/\/dhss.delaware.gov\/dcss\/pubs\/","title":{"rendered":"pubs ~  DCSS CUSTOMER SERVICE WEBSITES  &#8211; Delaware Health and Social Services &#8211; State of Delaware"},"content":{"rendered":"<div data-swiftype-index=\"true\">\r\n\r\n\r\n\r\n\r\n\r\n  <br>\r\n\r\n\r\n  \r\n\r\n\r\n  <div class=\"container\" id=\"main_header\">\r\n\r\n\r\n     <!-- BEGIN readspeaker div -->\r\n\r\n\r\n    <div class=\"rs_skip rsbtn rs_preserve\" id=\"readspeaker_button1\">\r\n\r\n\r\n      <a accesskey=\"L\" class=\"rsbtn_play\" href=\"https:\/\/app-na.readspeaker.com\/cgi-bin\/rsent?customerid=7262&#038;lang=en_us&#038;readid=main_content&#038;url=https:\/\/dhss.delaware.gov\/dcss\/pubs.html\" title=\"Listen to this page using ReadSpeaker\">\r\n\r\n\r\n        <span class=\"rsbtn_left rsimg rspart\"><span class=\"rsbtn_text\"><span>Listen<\/span><\/span><\/span>\r\n\r\n\r\n        <span class=\"rsbtn_right rsimg rsplay rspart\"><\/span>\r\n\r\n\r\n      <\/a>\r\n\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- END readspeaker div -->\r\n\r\n\r\n\r\n\r\n\r\n    \r\n\r\n\r\n    <header class=\"pull-left\">\r\n\r\n\r\n      <h1><!--[type=EDIT name=\"PageTitle\"]-->CUSTOMER WEBSITE and APPLICATION for SERVICES WEBSITE<!--[END]--><\/h1>\r\n\r\n\r\n    <\/header>\r\n\r\n\r\n  <\/div><br>\r\n\r\n\r\n \r\n\r\n\r\n  <div class=\"container\">\r\n\r\n\r\n    <div class=\"row\">\r\n\r\n\r\n      <div class=\"col-md-3\" id=\"leftCol\">\r\n\r\n\r\n        <div class=\"panel-group\" id=\"accordion\">\r\n\r\n\r\n          <div class=\"panel sectionmenu_panel\">\r\n\r\n\r\n            <div class=\"panel-heading\">\r\n\r\n\r\n              <p class=\"panel-title\"><a class=\"agency_nav\" data-parent=\"#accordion\" data-toggle=\"collapse\" href=\"#collapseOne\"><strong><i class=\"fa fa-align-justify fa-fw\"><\/i> Child Support Services Menu<\/strong><\/a><\/p>\r\n\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n\r\n\r\n            <div class=\"panel-collapse collapse in\" id=\"collapseOne\">\r\n\r\n\r\n              <div class=\"panel-body\" id=\"clf_nav\">\r\n\r\n\r\n                  <ul class=\"nav nav-stacked nav-pills-clf\" id=\"agency_sidebar\">\r\n    <li><a href=\"\/dcss\/\"><h2>Home <i class=\"fa fa-home fa-fw\"><\/i><\/h2><\/a><\/li>\r\n    <li class=\"toplevel\"><a data-parent=\"#agency_sidebar\" data-toggle=\"collapse\" href=\"#HomeMenu\"><h2>About <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\r\n    <ul class=\"panel-collapse collapse\" id=\"HomeMenu\">\r\n   \r\n    <li>\r\n      <a href=\"\/dcss\/contact.html\">Contact Information<\/a>\r\n    <\/li>\r\n  \r\n    <li>\r\n      <a href=\"\/dcss\/ofclocations.html\">Office Locations<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dcss\/sections.html\">Sections &#038; Programs<\/a>\r\n    <\/li>\r\n  <\/ul><\/li>\r\n    <li class=\"toplevel\"><a data-parent=\"#sidebar\" data-toggle=\"collapse\" href=\"#ServicesMenu\"><h2>Services <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\r\n    <ul class=\"panel-collapse collapse\" id=\"ServicesMenu\">  \r\n    <li>\r\n      <a href=\"\/dcss\/forms.html\">Applications &#038; Forms<\/a>\r\n    <\/li>\r\n  \r\n    <li>\r\n      <a href=\"\/dcss\/brochures.html\">Brochures, Flyers &#038; Posters<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dcss\/pubs.html\">Customer Websites<\/a>\r\n      <\/li>\r\n    <li>\r\n      <a href=\"\/dcss\/get_dd.html\">Direct Deposit<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dcss\/enforce.html\">Enforcement Measures<\/a>\r\n    <\/li>\r\n  \r\n    <li>\r\n      <a href=\"\/dcss\/estpat.html\">Establish Paternity<\/a>\r\n    <\/li>\r\n  \r\n    <li>\r\n      <a href=\"\/dcss\/medsupp.html\">Medical Support<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dcss\/modorder.html\">Modify Support<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dcss\/actpmts.html\">Payment Collection<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dcss\/storedvaluecard.html\">Stored Value Card<\/a>\r\n    <\/li>\r\n   \r\n  <\/ul><\/li>\r\n    <li class=\"toplevel\"><a data-parent=\"#sidebar\" data-toggle=\"collapse\" href=\"#InformationMenu\"><h2>Information <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\r\n    <ul class=\"panel-collapse collapse\" id=\"InformationMenu\">\r\n    <li>\r\n      <a href=\"\/dcss\/faq.html\">FAQ<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dcss\/empinfo.html\">For Employers<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dcss\/natgd.html\">For Military<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dcss\/got.html\">Glossary of Terms<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dcss\/regs.html\">Regulations<\/a>\r\n    <\/li>\r\n  \r\n    <li>\r\n      <a href=\"\/dcss\/repstats.html\">Reports &#038; Statistics<\/a>\r\n    <\/li>\r\n  <\/ul><\/li>\r\n <!--   <li><a id=\"SocialMenuHeader\"><h2>Connect <i class=\"fa fa-thumbs-o-up fa-fw\"><\/i><\/h2><\/a>\r\n  <ul id=\"SocialMenu\">\r\n    <li class=\"facebook\"><a href=\"https:\/\/www.facebook.com\/DEPublicHealth\" title=\"Division of Public Health Facebook Page\" target=\"_blank\"><i class=\"fa fa-facebook-square fa-lg\"><\/i> Facebook<\/a><\/li>\r\n    <li class=\"twitter\"><a href=\"https:\/\/twitter.com\/Delaware_DHSS\" title=\"Delaware Health and Social Services Twitter Account\" target=\"_blank\"><i class=\"fa fa-twitter-square fa-lg\"><\/i> Twitter<\/a><\/li>\r\n      <li class=\"googleplus\"><a href=\"#\"><i class=\"fa fa-google-plus-square fa-lg\"><\/i> Google +<\/a><\/li>\r\n    <li class=\"flickr\"><a href=\"#\"><i class=\"fa fa-flickr fa-lg\"><\/i> Flickr<\/a><\/li>\r\n    <li class=\"youtube\"><a href=\"#\"><i class=\"fa fa-youtube-square fa-lg\"><\/i> Youtube<\/a><\/li>\r\n    <li class=\"instagram\"><a href=\"#\"><i class=\"fa fa-instagram fa-lg\"><\/i> Instagram<\/a><\/li>\r\n    <li class=\"linkedin\"><a href=\"#\"><i class=\"fa fa-linkedin-square fa-lg\"><\/i> Linkedin<\/a><\/li>\r\n    <li class=\"pinterest\"><a href=\"#\"><i class=\"fa fa-pinterest-square fa-lg\"><\/i> Pinterest<\/a><\/li> \r\n  <\/ul>\r\n<\/li>  -->\r\n<\/ul>\r\n\r\n\r\n\r\n\r\n              <\/div>\r\n\r\n\r\n            <\/div>\r\n\r\n\r\n          <\/div>\r\n\r\n\r\n        <\/div><br>\r\n\r\n\r\n      <\/div>\r\n\r\n\r\n\r\n\r\n\r\n      <div class=\"col-md-9\" id=\"main_content\"> \r\n\r\n\r\n  <!--[type=HTMLEDIT name=\"Content\"]-->\r\n\r\n\r\n\r\n\r\n\r\n<p>The Delaware Child Support Customer Website allows you to have a certain level of automation right at your fingers. From checking your payment history to sending the specialist in care of your case a message. The webpage is a two part login and after registration customers will be able to:<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<ul>\r\n\r\n\r\n\r\n\r\n <li>Apply for services online.<\/li>\r\n\r\n\r\n\r\n\r\n <li>Make payments online.<\/li>\r\n\r\n\r\n\r\n\r\n <li>Receive select notices electronically.<\/li>\r\n\r\n\r\n\r\n\r\n <li>Submit case specific questions to their caseworker.<\/li>\r\n\r\n\r\n\r\n\r\n <li>Update their contact and employment information.<\/li>\r\n\r\n\r\n\r\n\r\n <li>View scheduled appointments, including court hearings.<\/li>\r\n\r\n\r\n\r\n\r\n <li>View and print child support payment history.<\/li>\r\n\r\n\r\n\r\n\r\n<\/ul>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p style=\"margin: 0in 0in 0in 0.5in;\">Accessing either website is a two-part process. You must register at <u><a href=\"https:\/\/my.delaware.gov\">https:\/\/my.delaware.gov <\/a><\/u> and at a DCSS Website.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p style=\"margin: 0in 0in 0in 0.5in;\">\u00a0<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p style=\"margin: 0in 0in 0in 0.5in;\">For a video tutorial, please click here: <a href=\"\/wp-content\/uploads\/sites\/3\/dcss\/vid\/customer_portal_final.mp4\">Video Tutorial<\/a><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p style=\"margin: 0in 0in 0in 0.5in;\">\u00a0<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p>1. FIRST, click this link to reach\u00a0 <a href=\"https:\/\/my.delaware.gov\"><strong>my.delaware.gov<\/strong><\/a><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<ul style=\"margin-top: 0in; margin-left: 80px;\" type=\"circle\">\r\n\r\n\r\n\r\n\r\n <li><i>Click the &#8220;Sign up&#8221; link.<\/i><\/li>\r\n\r\n\r\n\r\n\r\n <li><i>Complete all required fields of information and click the &#8220;Register&#8221; button.\u00a0 (Please do not use a business email to set up the account) (State or Federal Government email extensions will not be allowed by the system)<\/i><\/li>\r\n\r\n\r\n\r\n\r\n <li><i>System will send you an email to verify your account. <\/i><\/li>\r\n\r\n\r\n\r\n\r\n <li><i>From your email, click on \u2018Activate Account\u2019 which will take you to the My.Delaware dashboard. This is a required step.<\/i><\/li>\r\n\r\n\r\n\r\n\r\n <li><i>Keep a record of your My.Delaware User ID and Password.<\/i><\/li>\r\n\r\n\r\n\r\n\r\n<\/ul>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p>2. FINALLY, subscribe to a DCSS Website.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<ul style=\"margin-top: 0in; margin-left: 80px;\" type=\"circle\">\r\n\r\n\r\n\r\n\r\n <li><i>Navigate to <b>Add Apps <\/b>, search for the application and click \u2018Add\u2019.<\/i>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n <ul style=\"margin-top: 0in;\" type=\"square\">\r\n\r\n\r\n\r\n\r\n  <li><i>If you are a new DCSS client, select <b>DCSS App Services<\/b> &#8220;Add&#8221; option.<\/i><\/li>\r\n\r\n\r\n\r\n\r\n  <li><i>If you already have a DCSS case, select the <b>DCSS Customer Portal <\/b>&#8220;Add&#8221; option.<\/i><\/li>\r\n\r\n\r\n\r\n\r\n <\/ul>\r\n\r\n\r\n\r\n\r\n <\/li>\r\n\r\n\r\n\r\n\r\n <li><i>The application will be added to \u2018My Apps\u2019 instantly<\/i><\/li>\r\n\r\n\r\n\r\n\r\n <li><i>Click on <b>My Apps <\/b>to go to the dashboard and login to the application<\/i><\/li>\r\n\r\n\r\n\r\n\r\n <li>When you login to <a href=\"https:\/\/my.delaware.gov\/\"><u>https:\/\/my.delaware.gov><\/u><\/a> the application tile will be visible on the dashboard.<\/li>\r\n\r\n\r\n\r\n\r\n <li><i>Keep a record of your DCSS Website User ID and Password.<\/i><\/li>\r\n\r\n\r\n\r\n\r\n<\/ul>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p>\u00a0<\/p>\r\n\r\n\r\n\r\n\r\n  <!--[END]-->\r\n\r\n\r\n  \r\n\r\n\r\n      <\/div>\r\n\r\n\r\n    <\/div>\r\n\r\n\r\n  <\/div><!-- \/container -->\r\n\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Listen CUSTOMER WEBSITE and APPLICATION for SERVICES WEBSITE Child Support Services Menu Home About Contact Information Office Locations Sections &#038; Programs Services Applications &#038; Forms Brochures, Flyers &#038; Posters Customer Websites Direct Deposit Enforcement Measures Establish Paternity Medical Support Modify Support Payment Collection Stored Value Card Information FAQ For Employers For Military Glossary of Terms [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-186","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dhss.delaware.gov\/dcss\/wp-json\/wp\/v2\/pages\/186","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dhss.delaware.gov\/dcss\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dhss.delaware.gov\/dcss\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/dcss\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/dcss\/wp-json\/wp\/v2\/comments?post=186"}],"version-history":[{"count":1,"href":"https:\/\/dhss.delaware.gov\/dcss\/wp-json\/wp\/v2\/pages\/186\/revisions"}],"predecessor-version":[{"id":231,"href":"https:\/\/dhss.delaware.gov\/dcss\/wp-json\/wp\/v2\/pages\/186\/revisions\/231"}],"wp:attachment":[{"href":"https:\/\/dhss.delaware.gov\/dcss\/wp-json\/wp\/v2\/media?parent=186"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}