{"id":439,"date":"2025-02-25T16:27:59","date_gmt":"2025-02-25T16:27:59","guid":{"rendered":"https:\/\/dhss.delaware.gov\/dhcq\/investigationsmain\/"},"modified":"2025-06-09T15:11:18","modified_gmt":"2025-06-09T20:11:18","slug":"investigationsmain","status":"publish","type":"page","link":"https:\/\/dhss.delaware.gov\/dhcq\/investigationsmain\/","title":{"rendered":"investigationsmain ~  Investigations  &#8211; Delaware Health and Social Services &#8211; State of Delaware"},"content":{"rendered":"<div data-swiftype-index=\"true\">\r\n\r\n\r\n\r\n\r\n\r\n  <br>\r\n\r\n\r\n  \r\n\r\n\r\n  <div class=\"container\" id=\"main_header\">\r\n\r\n\r\n     <!-- BEGIN readspeaker div -->\r\n\r\n\r\n    <div class=\"rs_skip rsbtn rs_preserve\" id=\"readspeaker_button1\">\r\n\r\n\r\n      <a accesskey=\"L\" class=\"rsbtn_play\" href=\"https:\/\/app-na.readspeaker.com\/cgi-bin\/rsent?customerid=7262&#038;lang=en_us&#038;readid=main_content&#038;url=https:\/\/dhss.delaware.gov\/dhcq\/investigationsmain.html\" title=\"Listen to this page using ReadSpeaker\">\r\n\r\n\r\n        <span class=\"rsbtn_left rsimg rspart\"><span class=\"rsbtn_text\"><span>Listen<\/span><\/span><\/span>\r\n\r\n\r\n        <span class=\"rsbtn_right rsimg rsplay rspart\"><\/span>\r\n\r\n\r\n      <\/a>\r\n\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- END readspeaker div -->\r\n\r\n\r\n\r\n\r\n\r\n    \r\n\r\n\r\n    <header class=\"pull-left\">\r\n\r\n\r\n      <h1><!--[type=EDIT name=\"Page Title\"]--><!--[END]--><\/h1>\r\n\r\n\r\n    <\/header>\r\n\r\n\r\n   <\/div><br>\r\n\r\n\r\n \r\n\r\n\r\n  <div class=\"container\">\r\n\r\n\r\n    <div class=\"row\">\r\n\r\n\r\n      <div class=\"col-md-3\" id=\"leftCol\">\r\n\r\n\r\n        <div class=\"panel-group\" id=\"accordion\">\r\n\r\n\r\n          <div class=\"panel sectionmenu_panel\">\r\n\r\n\r\n            <div class=\"panel-heading\">\r\n\r\n\r\n              <p class=\"panel-title\"><a class=\"agency_nav\" data-parent=\"#accordion\" data-toggle=\"collapse\" href=\"#collapseOne\"><strong><i class=\"fa fa-align-justify fa-fw\"><\/i> Health Care Quality Menu<\/strong><\/a><\/p>\r\n\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n\r\n\r\n            <div class=\"panel-collapse collapse in\" id=\"collapseOne\">\r\n\r\n\r\n              <div class=\"panel-body\" id=\"clf_nav\">\r\n\r\n\r\n                  <ul class=\"nav nav-stacked nav-pills-clf\" id=\"agency_sidebar\">\r\n    <li><a href=\"\/dhcq\/\"><h2>Home <i class=\"fa fa-home fa-fw\"><\/i><\/h2><\/a><\/li>\r\n    <li class=\"toplevel\"><a data-parent=\"#agency_sidebar\" data-toggle=\"collapse\" href=\"#HomeMenu\"><h2>About <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\r\n    <ul class=\"panel-collapse collapse\" id=\"HomeMenu\">\r\n    <li>\r\n      <a href=\"\/dhcq\/about.html\">About DHCQ<\/a>\r\n    <\/li>\r\n  <!--  <li>\r\n      <a href=\"\/dhcq\/sections.html\">Sections & Programs<\/a>\r\n    <\/li>-->\r\n    <li>\r\n      <a href=\"\/dhcq\/faq.html\">FAQs<\/a>\r\n    <\/li>\r\n   \r\n    <li>\r\n      <a href=\"\/dhcq\/contact.html\">Contact Information<\/a>\r\n    <\/li>\r\n         <li>\r\n           <a href=\"\/dhcq\/sitemap.html\">Sitemap<\/a>\r\n    <\/li>\r\n   \r\n  <\/ul><\/li>\r\n    <li class=\"toplevel\"><a data-parent=\"#sidebar\" data-toggle=\"collapse\" href=\"#ServicesMenu\"><h2>Services <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\r\n    <ul class=\"panel-collapse collapse\" id=\"ServicesMenu\">  \r\n\r\n  <li>\r\n    <a href=\"\/dhcq\/default.aspx\">Adult Abuse Registry<\/a><\/li>\r\n     \r\n        \r\n      <li>\r\n      <a href=\"\/dhcq\/ohflcmain.html\">Acute and Outpatient Care<\/a><\/li>\r\n      \r\n      <li>\r\n        <a href=\"https:\/\/backgroundcheckcenter.dhss.delaware.gov\/\">Background Check Center (BCC) <\/a>\r\n       <\/li>\r\n        <li>\r\n        <a href=\"\/dhcq\/enfinfo.html\">Enforcement Information <\/a>\r\n    <\/li>\r\n      <li>\r\n        <a href=\"\/dhcq\/licandcertmain.html\">Licensing and Certification<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dhcq\/cnareg.html\">Certified Nursing Assistant Registry or CNA Registry<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dhcq\/bgchks.html\">Criminal Background Checks and Drug Screening<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dhcq\/investigationsmain.html\">Investigations<\/a>\r\n    <\/li>\r\n     <\/ul><\/li>\r\n    <li class=\"toplevel\"><a data-parent=\"#sidebar\" data-toggle=\"collapse\" href=\"#InformationMenu\"><h2>Information <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\r\n    <ul class=\"panel-collapse collapse\" id=\"InformationMenu\">\r\n      <li>\r\n      <a href=\"\/dhcq\/emergencypreparedness.html\">Emergency Preparedness<\/a>\r\n    <\/li> \r\n\r\n           <li>\r\n      <a href=\"\/dhcq\/glossary.html\">Glossary of Terms <\/a>\r\n    <\/li> \r\n       <li>\r\n      <a href=\"\/dhcq\/licfac.html\">Licensed Facilities <\/a>\r\n    <\/li> \r\n      \r\n    <li>\r\n      <a href=\"\/dhcq\/pubs.html\">Publications &#038; Forms<\/a>\r\n    <\/li>\r\n      <li>\r\n      <a href=\"\/dhcq\/regulations.html\">Regulations<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dhcq\/links.html\">Related Links<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dhcq\/surveyreports.html\">Survey Reports<\/a>\r\n    <\/li>\r\n   \r\n\r\n      \r\n  <\/ul><\/li>\r\n<!--    <li><a id=\"SocialMenuHeader\"><h2>Connect <i class=\"fa fa-thumbs-o-up fa-fw\"><\/i><\/h2><\/a>\r\n  <ul id=\"SocialMenu\">\r\n    <li class=\"facebook\"><a href=\"https:\/\/www.facebook.com\/DEPublicHealth\" title=\"Division of Public Health Facebook Page\" target=\"_blank\"><i class=\"fa fa-facebook-square fa-lg\"><\/i> Facebook<\/a><\/li>\r\n    <li class=\"twitter\"><a href=\"https:\/\/twitter.com\/Delaware_DHSS\" title=\"Delaware Health and Social Services Twitter Account\" target=\"_blank\"><i class=\"fa fa-twitter-square fa-lg\"><\/i> Twitter<\/a><\/li>\r\n   <li class=\"googleplus\"><a href=\"#\"><i class=\"fa fa-google-plus-square fa-lg\"><\/i> Google +<\/a><\/li>\r\n    <li class=\"flickr\"><a href=\"#\"><i class=\"fa fa-flickr fa-lg\"><\/i> Flickr<\/a><\/li>\r\n    <li class=\"youtube\"><a href=\"#\"><i class=\"fa fa-youtube-square fa-lg\"><\/i> Youtube<\/a><\/li>\r\n    <li class=\"instagram\"><a href=\"#\"><i class=\"fa fa-instagram fa-lg\"><\/i> Instagram<\/a><\/li>\r\n    <li class=\"linkedin\"><a href=\"#\"><i class=\"fa fa-linkedin-square fa-lg\"><\/i> Linkedin<\/a><\/li>\r\n    <li class=\"pinterest\"><a href=\"#\"><i class=\"fa fa-pinterest-square fa-lg\"><\/i> Pinterest<\/a><\/li> \r\n  <\/ul>\r\n<\/li>  -->\r\n<\/ul>\r\n\r\n\r\n\r\n\r\n              <\/div>\r\n\r\n\r\n            <\/div>\r\n\r\n\r\n          <\/div>\r\n\r\n\r\n        <\/div><br>\r\n\r\n\r\n      <\/div>\r\n\r\n\r\n\r\n\r\n\r\n      <div class=\"col-md-9\" id=\"main_content\"> \r\n\r\n\r\n  <!--[type=HTMLEDIT name=\"Content\"]-->\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<h1>Investigative Section<\/h1>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p>The purpose of the Investigative Section is to ensure that individuals receiving services in long term\r\n\r\n\r\n\r\ncare facilities are safe, secure, and free from abuse, neglect, mistreatment, and financial exploitation.\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\nThe Investigative Section is responsible for:<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<ul>\r\n\r\n\r\n\r\n<li>Operating the Complaint and Incident Referral Center (IRC), which receives complaints\/incidents regarding\r\n\r\n\r\n\r\nlong term care facilities and assigns them for follow-up<\/li>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<li>Investigating complaints of alleged abuse, neglect, mistreatment, and financial exploitation<\/li>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<li>Ensuring compliance with the criminal background check and mandatory drug testing laws and<\/li>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<li>Maintaining and administering the <a href=\"\/dhcq\/Default.aspx\"> Adult\r\n\r\n\r\n\r\nAbuse Registry<\/a>.<\/li>\r\n\r\n\r\n\r\n<\/ul>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p>Through WellSky Incident and Reporting System, the Division of Health Care Quality receives information regarding incidents and complaints pertaining to possible abuse, neglect,\r\n\r\n\r\n\r\nmistreatment, and\/or financial exploitation of residents in long term care facilities.\u00a0 The Division\r\n\r\n\r\n\r\nmaintains the information in a computerized central database.\u00a0 Staff members of the\r\n\r\n\r\n\r\nDivision analyze each report and determine what follow-up action is appropriate.<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<p>To report an incident or complaint of alleged abuse, neglect, mistreatment, and\/or\r\n\r\n\r\n\r\nfinancial exploitation of a resident in a long term care facility, please <a href=\"contact.html\">contact\r\n\r\n\r\n\r\nthe Complaint\r\n\r\n\r\n\r\n&#038; Incident Reporting 24-hour, toll-free numbers<\/a>.<\/p>\r\n\r\n\r\n\r\n<br>  <!--[END]-->\r\n\r\n\r\n  \r\n\r\n\r\n      <\/div>\r\n\r\n\r\n    <\/div>\r\n\r\n\r\n  <\/div><!-- \/container -->\r\n\r\n\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Listen Health Care Quality Menu Home About About DHCQ FAQs Contact Information Sitemap Services Adult Abuse Registry Acute and Outpatient Care Background Check Center (BCC) Enforcement Information Licensing and Certification Certified Nursing Assistant Registry or CNA Registry Criminal Background Checks and Drug Screening Investigations Information Emergency Preparedness Glossary of Terms Licensed Facilities Publications &#038; Forms [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-439","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/pages\/439","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/comments?post=439"}],"version-history":[{"count":2,"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/pages\/439\/revisions"}],"predecessor-version":[{"id":923,"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/pages\/439\/revisions\/923"}],"wp:attachment":[{"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/media?parent=439"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}