{"id":445,"date":"2025-02-25T16:28:00","date_gmt":"2025-02-25T16:28:00","guid":{"rendered":"https:\/\/dhss.delaware.gov\/dhcq\/ohflcmain\/"},"modified":"2026-02-25T15:48:49","modified_gmt":"2026-02-25T19:48:49","slug":"ohflcmain","status":"publish","type":"page","link":"https:\/\/dhss.delaware.gov\/dhcq\/ohflcmain\/","title":{"rendered":"ohflcmain ~  Office of Health Facilities Licensing and Certification  &#8211; Delaware Health and Social Services &#8211; State of Delaware"},"content":{"rendered":"<div data-swiftype-index=\"true\">\r\n\r\n\r\n\r\n\r\n\r\n  <br>\r\n\r\n\r\n  \r\n\r\n\r\n  <div class=\"container\" id=\"main_header\"> \r\n\r\n\r\n    <!-- BEGIN readspeaker div -->\r\n\r\n\r\n    <div class=\"rs_skip rsbtn rs_preserve\" id=\"readspeaker_button1\">\r\n\r\n\r\n      <a class=\"rsbtn_play\" href=\"https:\/\/app-na.readspeaker.com\/cgi-bin\/rsent?customerid=7262&amp;lang=en_us&amp;readid=main_content&amp;url=https:\/\/dhss.delaware.gov\/dhcq\/pubs.html\" title=\"Listen to this page using ReadSpeaker\">\r\n\r\n\r\n        <span class=\"rsbtn_left rsimg rspart\"><span class=\"rsbtn_text\"><span>Listen<\/span><\/span><\/span>\r\n\r\n\r\n        <span class=\"rsbtn_right rsimg rsplay rspart\"><\/span>\r\n\r\n\r\n      <\/a>\r\n\r\n\r\n    <\/div>\r\n\r\n\r\n    <!-- END readspeaker div -->\r\n\r\n\r\n\r\n\r\n\r\n    \r\n\r\n\r\n    \r\n\r\n\r\n    <header class=\"pull-left\">\r\n\r\n\r\n<header class=\"pull-left\">\r\n<h1><!--[type=EDIT name=\"Page Title\"]-->Office of Health Facilities Licensing and Certification (OHFLC).\r\n<!--[END]--><\/h1>\r\n<\/header><\/div>\r\n\r\n    <\/header>\r\n\r\n\r\n  <\/div><br>\r\n\r\n\r\n \r\n\r\n\r\n  <div class=\"container\">\r\n\r\n\r\n    <div class=\"row\">\r\n\r\n\r\n      <div class=\"col-md-3\" id=\"leftCol\">\r\n\r\n\r\n        <div class=\"panel-group\" id=\"accordion\">\r\n\r\n\r\n          <div class=\"panel sectionmenu_panel\">\r\n\r\n\r\n            <div class=\"panel-heading\">\r\n\r\n\r\n              <p class=\"panel-title\"><a class=\"agency_nav\" data-parent=\"#accordion\" data-toggle=\"collapse\" href=\"#collapseOne\"><strong><i class=\"fa fa-align-justify fa-fw\"><\/i> Health Care Quality Menu<\/strong><\/a><\/p>\r\n\r\n\r\n            <\/div>\r\n\r\n\r\n\r\n\r\n\r\n            <div class=\"panel-collapse collapse in\" id=\"collapseOne\">\r\n\r\n\r\n              <div class=\"panel-body\" id=\"clf_nav\">\r\n\r\n\r\n                  <ul class=\"nav nav-stacked nav-pills-clf\" id=\"agency_sidebar\">\r\n    <li><a href=\"\/dhcq\/\"><h2>Home <i class=\"fa fa-home fa-fw\"><\/i><\/h2><\/a><\/li>\r\n    <li class=\"toplevel\"><a data-parent=\"#agency_sidebar\" data-toggle=\"collapse\" href=\"#HomeMenu\"><h2>About <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\r\n    <ul class=\"panel-collapse collapse\" id=\"HomeMenu\">\r\n    <li>\r\n      <a href=\"\/dhcq\/about.html\">About DHCQ<\/a>\r\n    <\/li>\r\n  &lt;!&#8211;  <li>\r\n      <a href=\"\/dhcq\/sections.html\">Sections &amp; Programs<\/a>\r\n    <\/li>&#8211;&gt;\r\n    <li>\r\n      <a href=\"\/dhcq\/faq.html\">FAQs<\/a>\r\n    <\/li>\r\n   \r\n    <li>\r\n      <a href=\"\/dhcq\/contact.html\">Contact Information<\/a>\r\n    <\/li>\r\n         <li>\r\n           <a href=\"\/dhcq\/sitemap.html\">Sitemap<\/a>\r\n    <\/li>\r\n   \r\n  <\/ul><\/li>\r\n    <li class=\"toplevel\"><a data-parent=\"#sidebar\" data-toggle=\"collapse\" href=\"#ServicesMenu\"><h2>Services <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\r\n    <ul class=\"panel-collapse collapse\" id=\"ServicesMenu\">  \r\n\r\n  <li>\r\n    <a href=\"\/dhcq\/default.aspx\">Adult Abuse Registry<\/a><\/li>\r\n     \r\n        \r\n      <li>\r\n      <a href=\"\/dhcq\/ohflcmain.html\">Acute and Outpatient Care<\/a><\/li>\r\n      \r\n      <li>\r\n        <a href=\"https:\/\/backgroundcheckcenter.dhss.delaware.gov\/\">Background Check Center (BCC) <\/a>\r\n       <\/li>\r\n        <li>\r\n        <a href=\"\/dhcq\/enfinfo.html\">Enforcement Information <\/a>\r\n    <\/li>\r\n      <li>\r\n        <a href=\"\/dhcq\/licandcertmain.html\">Licensing and Certification<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dhcq\/cnareg.html\">Certified Nursing Assistant Registry or CNA Registry<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dhcq\/bgchks.html\">Criminal Background Checks and Drug Screening<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dhcq\/investigationsmain.html\">Investigations<\/a>\r\n    <\/li>\r\n     <\/ul>\r\n    <li class=\"toplevel\"><a data-parent=\"#sidebar\" data-toggle=\"collapse\" href=\"#InformationMenu\"><h2>Information <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\r\n    <ul class=\"panel-collapse collapse\" id=\"InformationMenu\">\r\n      <li>\r\n      <a href=\"\/dhcq\/emergencypreparedness.html\">Emergency Preparedness<\/a>\r\n    <\/li> \r\n\r\n           <li>\r\n      <a href=\"\/dhcq\/glossary.html\">Glossary of Terms <\/a>\r\n    <\/li> \r\n       <li>\r\n      <a href=\"\/dhcq\/licfac.html\">Licensed Facilities <\/a>\r\n    <\/li> \r\n      \r\n    <li>\r\n      <a href=\"\/dhcq\/pubs.html\">Publications &amp; Forms<\/a>\r\n    <\/li>\r\n      <li>\r\n      <a href=\"\/dhcq\/regulations.html\">Regulations<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dhcq\/links.html\">Related Links<\/a>\r\n    <\/li>\r\n    <li>\r\n      <a href=\"\/dhcq\/surveyreports.html\">Survey Reports<\/a>\r\n    <\/li>\r\n   \r\n\r\n      \r\n  <\/ul><\/li>\r\n\r\n   \r\n\r\n\r\n\r\n\r\n              <\/div>\r\n\r\n\r\n            <\/div>\r\n\r\n\r\n          <\/div>\r\n\r\n\r\n        <\/div><br>\r\n\r\n\r\n      <\/div>\r\n\r\n\r\n\r\n\r\n\r\n      <div class=\"col-md-9\" id=\"main_content\"> \r\n\r\n\r\n  <!--[type=HTMLEDIT name=\"Content\"]-->\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n        <table class=\"table-condensed table\">\r\n          <tbody>\r\n            <tr class=\"text-left\">\r\n              <td class=\"text-left\">\r\n                Welcome to the Office of Health Facilities Licensing and Certification (OHFLC). Our mission is to improve the quality of\r\n                healthcare through regulatory oversight of acute care and outpatient healthcare facilities and agencies throughout Delaware.\r\n                <ul>\r\n                  <li><a href=\"\/main\/maps\/other\/stcktnbdg.htm\">Office Location<\/a><\/li>\r\n                  <li><a href=\"contact.html\">Contact the Office of Health Facilities Licensing &amp; Certification<\/a><\/li>\r\n                <\/ul>\r\n                <h2>OHFLC Program Areas<\/h2>\r\n                <ul>\r\n                  <li><a class=\"anchors_link\" href=\"ohflcmain.html#stat\">State Licensed Agencies\/Facilities<\/a><\/li>\r\n                  <li><a class=\"anchors_link\" href=\"ohflcmain.html#invasive\">Registered and Accredited Office Based Surgery Facilities <\/a><\/li>\r\n                  <li><a class=\"anchors_link\" href=\"ohflcmain.html#regs\">Regulations<\/a><\/li>\r\n                  <li><a class=\"anchors_link\" href=\"ohflcmain.html#app\">Applications and Forms<\/a><\/li>\r\n                  <li><a class=\"anchors_link\" href=\"ohflcmain.html#lic\">Licensing Information<\/a><\/li>\r\n                  <li><a class=\"anchors_link\" href=\"ohflcmain.html#complaints\">Complaints<\/a><\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/poc_submission_directions_sept_2017.pdf\">Plan of Correction Submission Directions<\/a><\/li>\r\n                <\/ul>\r\n                &nbsp;\r\n                <h2>State Licensed Agencies\/Facilities<\/h2>\r\n                <ul>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/adc_provider_data_01312026.pdf\">Adult Day Care Centers<\/a><\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/fsbc_provider_data_01312026.pdf\">Birthing Centers<\/a><\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/dc_provider_data_01312026.pdf\">Dialysis Centers<\/a><\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/fsec_provider_data_01312026.pdf\">Free Standing Emergency Departments<\/a><\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/fssc_provider_data_01312026.pdf\">Free Standing Surgical Centers<\/a><\/li>\r\n                  <li>\r\n                    Home Health Agencies\r\n                    <ul>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/hhaao_provider_data_01312026.pdf\">Home Health Agencies &#8211; Aide Only<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/hhas_provider_data_01312026.pdf\">Home Health Agencies &#8211; Skilled<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/hspc_provider_data_01312026.pdf\">Hospice Providers<\/a><\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/hsptl_provider_data_01312026.pdf\">Hospitals<\/a><\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/obs_provider_data_dental_01312026.pdf\">Office Based Surgery Facilities &#8211; Dental<\/a><\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/obs_provider_data_other_01312026.pdf\">Office Based Surgery Facilities &#8211; Other<\/a><\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/pasa_provider_data_01312026.pdf\">Personal Assistance Services Agencies (PASA)<\/a><\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/ppecc_provider_data_01312026.pdf\">Prescribed Pediatric Extended Care Centers<\/a><\/li>\r\n                <\/ul>\r\n                &nbsp;\r\n                Additionally, Federal certification, by the Centers for Medicare and Medicaid Services, requires that our office provide\r\n                regulatory oversight of service providers in:\r\n                <ul>\r\n                  <li>Ambulatory Surgical Centers<\/li>\r\n                  <li>Comprehensive Outpatient Rehabilitation Facilities<\/li>\r\n                  <li>\r\n                    End Stage Renal Disease Facilities\r\n                    <ul>\r\n                      <li><a href=\"http:\/\/www.medicare.gov\/DialysisFacilityCompare\/search.html\">Dialysis Facility Compare<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li>\r\n                    Home Health Agencies &#8211; Skilled\r\n                    <ul>\r\n                      <li><a href=\"http:\/\/www.medicare.gov\/HHCompare\/Home.asp\">Home Health Compare<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li>Hospice<\/li>\r\n                  <li>\r\n                    Hospitals\r\n                    <ul>\r\n                      <li><a href=\"http:\/\/www.medicare.gov\/hospitalcompare\/search.html\">Hospital Compare<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li>Outpatient Physical Therapy\/Speech Therapy<\/li>\r\n                  <li>Portable X-ray Suppliers<\/li>\r\n                <\/ul>\r\n                &nbsp;\r\n                <h2><a id=\"invasive\"><\/a>Registered and Accredited Office-Based Surgery Facilities<\/h2>\r\n                <ul>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/2026\/02\/obs_provider_data_other_01312026-1.pdf\">Facilities<\/a><\/li>\r\n                <\/ul>\r\n                <h2><a id=\"regs\"><\/a>Regulations<\/h2>\r\n                <ul>\r\n                  <li><a href=\"https:\/\/regulations.delaware.gov\/AdminCode\/title16\/3360\" target=\"_blank\">Adult Day Care Facilities<\/a><\/li>\r\n                  <li><a href=\"https:\/\/regulations.delaware.gov\/AdminCode\/title16\/3365\" target=\"_blank\">Birthing Centers<\/a><\/li>\r\n                  <li><a href=\"https:\/\/regulations.delaware.gov\/AdminCode\/title16\/3330\" target=\"_blank\">Dialysis Centers<\/a><\/li>\r\n                  <li><a href=\"https:\/\/regulations.delaware.gov\/AdminCode\/title16\/3335\" target=\"_blank\">Office Based Surgery Facilities<\/a><\/li>\r\n                  <li><a href=\"https:\/\/regulations.delaware.gov\/AdminCode\/title16\/3340\" target=\"_blank\">Free Standing Emergency Centers<\/a><\/li>\r\n                  <li><a href=\"https:\/\/regulations.delaware.gov\/AdminCode\/title16\/3355\" target=\"_blank\">Free Standing Surgical Centers<\/a><\/li>\r\n                  <li>\r\n                    Home Health Agencies &#8211; Licensure\r\n                    <ul>\r\n                      <li><a href=\"https:\/\/regulations.delaware.gov\/AdminCode\/title16\/3351\" target=\"_blank\">Home Health Agencies&#8211;Aide Only (Licensure)<\/a><\/li>\r\n                      <li><a href=\"https:\/\/regulations.delaware.gov\/AdminCode\/title16\/3350\" target=\"_blank\">Skilled Home Health Agencies (Licensure)<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li><a href=\"https:\/\/regulations.delaware.gov\/AdminCode\/title16\/3380\" target=\"_blank\">Hospice Services<\/a><\/li>\r\n                  <li><a href=\"https:\/\/regulations.delaware.gov\/AdminCode\/title16\/3370\" target=\"_blank\">Hospital Standards (Construction, Maintenance and Operation)<\/a><\/li>\r\n                  <li><a href=\"https:\/\/regulations.delaware.gov\/AdminCode\/title16\/3345\" target=\"_blank\">Personal Assistance Services Agencies (PASA)<\/a><\/li>\r\n                  <li><a href=\"https:\/\/regulations.delaware.gov\/AdminCode\/title16\/3375\" target=\"_blank\">Prescribed Pediatric Extended Care Centers<\/a><\/li>\r\n                <\/ul>\r\n                &nbsp;\r\n                <h2>Forms and Instructions<\/h2>\r\n                Direct Care Worker Disclosure Form\r\n                <ul>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/directcareworkerdisclosureform.pdf\">Direct Care Worker Disclosure Form<\/a><\/li>\r\n                <\/ul>\r\n                Statement of Intent\r\n                <ul>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/ohflcstatementofintent.pdf\">OHFLC Statement of Intent<\/a><\/li>\r\n                <\/ul>\r\n                PASA Attestation\r\n                <ul>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/PASA_Attestation_that_RN_LPN_working_within_PASA_Scope_Rev_02152023.pdf\">PASA Attestation Form<\/a><\/li>\r\n                <\/ul>\r\n                Office-Based Surgery Registration\r\n                <ul>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/Office_Based_Surgery_Registration_Rev_11182022.pdf\">Office-Based Surgery Registration Form<\/a><\/li>\r\n                <\/ul>\r\n                Change of Information\r\n                <ul>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/ohflc_change_of_information_form_11012022.pdf\">Change of Information Form<\/a><\/li>\r\n                <\/ul>\r\n                Blueprints\r\n                <ul>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/Blueprint_Plan_and_Review_Process_2024.pdf\">Blueprint plan and review approvals process<\/a><\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/BP_Fillable_Application_Rev_01302023.pdf\">Blueprint Fillable Application<\/a><\/li>\r\n                <\/ul>\r\n                <h2>Licensure Renewal Applications for Facilities\/Agencies*<\/h2>\r\n                <ul>\r\n                  <li>\r\n                    <strong>Adult Day Care<\/strong>\r\n                    <ul>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/ADC_Licensure_Renewal_Application_Rev_02102023.pdf\">Adult Day Care Center Licensure Renewal Application<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li>\r\n                    <strong>Dialysis Centers<\/strong>\r\n                    <ul>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/DC_Licensure_Renewal_Application_Rev_01302023.pdf\">Dialysis Center Licensure Renewal Application<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li>\r\n                    <strong>Free Standing Birthing Center<\/strong>\r\n                    <ul>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/FSBC_Licensure_Renewal_Application_Rev_11182022.pdf\">Free Standing Birthing Center Licensure Renewal Application <\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li>\r\n                    <strong>Free Standing Emergency Center<\/strong>\r\n                    <ul>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/fsec_fillable_app_01302019.pdf\">Free Standing Emergency Center Licensure Renewal Application<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li>\r\n                    <strong>Free Standing Surgery Centers<\/strong>\r\n                    <ul>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/FSSC_Licensure_Renewal_Application_Rev_01302023.pdf\">Free Standing Surgery Center Licensure Renewal Application (Newer Facilities)<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li>\r\n                    <strong>Home Health Agency<\/strong>\r\n                    <ul>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/HHAAO_Licensure_Renewal_Application_Rev_01302023.pdf\">Home Health Agency Aide Only Licensure Renewal Application<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/HHAS_Licensure_Renewal_Application_Rev_01302023.pdf\">Home Health Agency Skilled Licensure Renewal Application<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li>\r\n                    <strong>Hospice<\/strong>\r\n                    <ul>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/HSPC_Licensure_Renewal_Application_Rev_01302023.pdf\">Hospice Licensure Renewal Application<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li>\r\n                    <strong>Hospital<\/strong>\r\n                    <ul>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/HSPTL_Licensure_Renewal_Application_Rev_01242024.pdf\">Hospital Licensure Renewal Application<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li>\r\n                    <strong>Personal Assistance Services Agency<\/strong>\r\n                    <ul>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/PASA_Licensure_Renewal_Application_Rev_11182022.pdf\">Personal Assistance Services Agency Licensure Renewal Application<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                  <li>\r\n                    <strong>Prescribed Pediatric Extended Care Center<\/strong>\r\n                    <ul>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/dhcq\/pdf\/PPECC_Licensure_Renewal_Application_Rev_11182022.pdf\">Prescribed Pediatric Extended Care Center Licensure Renewal Application<\/a><\/li>\r\n                    <\/ul>\r\n                  <\/li>\r\n                <\/ul>\r\n                <h2><a id=\"lic\"><\/a>Licensing Information<\/h2>\r\n                <ul>\r\n                  <li>\r\n                    Trying to open a Home Care Agency, read through the documents provided below and follow the steps as directed. Be sure to use the proper application, checklist, and review guide for the specific agency type you are trying to open.<br>\r\n                    <ul>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/04\/Letter-to-Applicants.pdf\">Letter to Applicants<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/04\/Delaware-Initial-Application-Process-Steps-for-Home-Care-Agencies.pdf\">Delaware Initial Application Process Steps for Home Care Agencies<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/04\/MATRIX-10-24-2023.pdf\">Matrix 10-24-2023<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/04\/Flow-Chart-for-process.pdf\">Flow Chart of Application process<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/04\/IPM-Slides-2-21-24.pptx\">Interested Provider Slid Show<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/04\/HHAAO-BINDER-REVIEW-GUIDE-FINAL-Version.pdf\">HHAAO Binder Review Guide<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/04\/3351-HHAAO-Document-Compliance-Checklist-Part-1.xlsx\">3351 HHAAO Document Compliance CheckList Part 1<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/04\/HHAS-BINDER-REVIEW-GUIDE-Final-Version.pdf\">HHAS Binder Review Guide<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/06\/3350 HHAS Document Compliance webpage Checklist Part 1.xlsm\">3350 HHAS Document of Compliance Checklist part 1<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/04\/PASA-BINDER-REVIEW-GUIDE-Final-Version.pdf\">PASA Binder Review Guide<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/06\/3345 PASA Document Compliance Webpage Checklist Part 1.xlsm\">3345 PASA Document Compliance Checklist Part 1<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/04\/3380-Hospice-Document-Compliance-checklist-PT-1.xlsx\">3380 Hospice Document Compliance Checklist Part1<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/10\/Frequently_Asked_Questions_Rev10-22-2025.pdf\">Frequently Asked Questions<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/04\/IPM-Receipt-of-Info-Acknowledgement-2025.pdf\">IPM Receipt of Information Achknowledgement 2025<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/04\/Statement-of-Intent-Rev-10-31-2022.pdf\">Statement of Intent<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/10\/HHAAO_Part_1_Licensure_Application_Rev_10-31-2022.pdf\">Home Health Agency Aide Only (HHAAO) Part 1 Licensure Application<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/10\/HHAS_Part_1_Licensure_Application_Rev-10-31-2022.pdf\">Home Health Agency Skilled (HHAS) Part 1 Licensure Application<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/10\/HSPC_Part_1_Licensure_Application_Rev_10-31-2022.pdf\">Hospice (HSPC) Part 1 Licensure Application<\/a><\/li>\r\n                      <li><a href=\"\/wp-content\/uploads\/sites\/6\/2025\/10\/PASA_Part_1_-Licensure_Application_Rev_10-31-2022.pdf\">Personal Assistance Services Agencies (PASA) Part 1 Licensure Application<\/a><\/li>\r\n                    <\/ul>\r\n                     <li>For inquiries regarding opening any other type of facility licensed by OHFLC or questions not already answered in the \u201cFrequently Asked Questions\u201d document please contact our office at DHSS_DHCQ_OHFLCfax@delaware.gov<br>\r\n<br>\r\n                     <li>For information regarding Construction and Renovation of Health Care Facilities, please contact <a href=\"https:\/\/dhss.delaware.gov\/dhcq\/contact\/\">Licensing and Certification Section<\/a> \r\n                  <\/li>\r\n                <\/ul>\r\n                <h2><a id=\"complaints\"><\/a>Complaints<\/h2>\r\n                Every health care agency or facility in Delaware is responsible for providing quality care in a safe setting. Before filing a\r\n                complaint with the Office of Health Facilities Licensing and Certification (OHFLC), you should understand that the first course\r\n                of action is to discuss your concerns or issues with the agency\/facility administration. If the agency\/facility is unable\r\n                to resolve the matter, then you should feel free to contact the OHFLC for further assistance.\r\n                <a href=\"reportabuse.html\" target=\"_blank\" rel=\"noopener\">Report Online<\/a>\r\n                Office of Health Facilities Licensing and Certification\r\n                263 Chapman Road, Suite 200\r\n                Newark, DE 19702-5408\r\n                Telephone: 302-292-3930\r\n                Toll Free Number: 1-800-942-7373\r\n                Fax Number: 302-292-3931\r\n                Fax Email Resource Address, Please send all acute care agency\/facility provider correspondence to: DHSS_DHCQ_OHFLCFAX@DELAWARE.GOV\r\n                The toll-free number is accessible 24 hours a day, 7 days a week. During off-hours and non-business days, callers should leave a\r\n                message on the answering machine; messages are retrieved the next business day.\r\n                When leaving a message, the caller should speak clearly and include the following information:\r\n                <ul>\r\n                  <li>Their name and telephone number including area code<\/li>\r\n                  <li>The name of the agency\/facility<\/li>\r\n                  <li>The nature of the complaint<\/li>\r\n                <\/ul>\r\n              <\/td>\r\n              <td style=\"min-width: 200px\">\r\n                <h2>Delaware Health Care Commission<\/h2>\r\n                <ul>\r\n                  <li><a href=\"\/dhcc\/\">Health Care Commission Website<\/a><\/li>\r\n                  <li><a href=\"\/dhcc\/hrb\/dhrbhome.html\">Certificate of Public Review Program<\/a><\/li>\r\n                  <li><a href=\"\/wp-content\/uploads\/sites\/4\/dhcc\/pdf\/cprappkit101117.pdf\">Certificate of Public Review Application Kit<\/a><\/li>\r\n                <\/ul>\r\n                <h2>Other Resources<\/h2>\r\n                <ul>\r\n                  <li><a href=\"\/dph\/hsm\/bhprmhome.html\">Bureau of Health Planning and Resources Management<\/a><\/li>\r\n                  <li><a href=\"\/dhcc\/hrb\/dhrbhome.html\">Health Resources Board<\/a><\/li>\r\n                  <li><a href=\"http:\/\/www.medicare.gov\/hospitalcompare\/search.html\">Hospital Compare<\/a><\/li>\r\n                  <li><a href=\"https:\/\/www.medicare.gov\/hospicecompare\/\">Hospice Compare<\/a><\/li>\r\n                  <li><a href=\"http:\/\/www.medicare.gov\/HHCompare\/Home.asp\">Home Health Compare<\/a><\/li>\r\n                  <li><a href=\"http:\/\/www.cms.hhs.gov\/home\/medicare.asp\">Medicare<\/a><\/li>\r\n                  <li><a href=\"http:\/\/www.cms.hhs.gov\/home\/medicaid.asp\">Medicaid<\/a><\/li>\r\n                  <li><a href=\"https:\/\/www.qualityinsights.org\/Home.aspx\">Quality Insights of Delaware<\/a><\/li>\r\n                  <li><a href=\"http:\/\/www.medicare.gov\/DialysisFacilityCompare\/search.html\">Dialysis Facility Compare<\/a><\/li>\r\n                  <li><a href=\"http:\/\/dpr.delaware.gov\">Delaware Division of Professional Regulation<\/a><\/li>\r\n                  <li><a href=\"http:\/\/www.jointcommission.org\">The Joint Commission<\/a><\/li>\r\n                  <li><a href=\"http:\/\/www.aaahc.org\">Accreditation Association for Ambulatory Health Care:<\/a><\/li>\r\n                  <li><a href=\"http:\/\/www.aaaasf.org\">American Association for Accreditation of Ambulatory Surgery Facilities<\/a><\/li>\r\n                  <li><a href=\"http:\/\/www.chapinc.org\">Community Health Accreditation Partner<\/a><\/li>\r\n                  <li><a href=\"http:\/\/www.achc.org\">Accreditation Commission for Health Care<\/a><\/li>\r\n                  <li><a href=\"https:\/\/www.hfap.org\/\">Healthcare Facilities Accreditation Program<\/a><\/li>\r\n                <\/ul>\r\n              <\/td>\r\n            <\/tr>\r\n            <tr>\r\n              <td colspan=\"2\">\r\n                &nbsp;\r\n                &nbsp;\r\n                <p class=\"smalltext\"><a href=\"http:\/\/www.adobe.com\/products\/acrobat\/readstep2.html\"><img loading=\"lazy\" decoding=\"async\" src=\"\/wp-content\/uploads\/dhss\/img\/getacro60.gif\" alt=\"Download Adobe Acrobat Reader\" width=\"60\" height=\"21\" \/><\/a> Please note: Some of the files available on this page are in Adobe PDF format which requires Adobe Acrobat Reader. A free copy of Adobe Acrobat Reader can be downloaded directly from <a href=\"http:\/\/www.adobe.com\/products\/acrobat\/readstep2.html\">Adobe <\/a>. If you are using an assistive technology unable to read Adobe PDF, please either view the corresponding text only version (if available) or visit Adobe&#8217;s <a href=\"http:\/\/access.adobe.com\">Accessibility Tools page<\/a>.<\/p>\r\n              <\/td>\r\n            <\/tr>\r\n          <\/tbody>\r\n        <\/table>\r\n        <!--[END]-->\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n  <!-- \/container -->\r\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Listen Office of Health Facilities Licensing and Certification (OHFLC). Health Care Quality Menu Home About About DHCQ &lt;!&#8211; Sections &amp; Programs &#8211;&gt; FAQs Contact Information Sitemap Services Adult Abuse Registry Acute and Outpatient Care Background Check Center (BCC) Enforcement Information Licensing and Certification Certified Nursing Assistant Registry or CNA Registry Criminal Background Checks and Drug [&hellip;]<\/p>\n","protected":false},"author":7,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-445","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/pages\/445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/comments?post=445"}],"version-history":[{"count":50,"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/pages\/445\/revisions"}],"predecessor-version":[{"id":1209,"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/pages\/445\/revisions\/1209"}],"wp:attachment":[{"href":"https:\/\/dhss.delaware.gov\/dhcq\/wp-json\/wp\/v2\/media?parent=445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}