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Policies and Procedures

Legal Disclaimer:

The views and opinions contained in these educational offerings do not necessarily reflect those of the Department of Health and Social Services, Division of Substance Abuse and Mental Health, and should not be construed as such.

Evaluation and Obtaining Certificate Procedures:

A Certificate of Training will be available to those who register for and complete an entire workshop, as well as, completing the workshop evaluation online through the Delaware Learning Center.  Completion of an evaluation within 30 days of the event’s conclusion is required in order to obtain a certificate.  Certificates are typically available on the DLC two business days after a workshop has been completed.


All individuals wanting to attend any DSAMH Training Office educational offering must register online through the Delaware Learning Center (DLC).

For State of Delaware employees, DLC can be accessed @ if you are logged into the state network.

For Non-State of Delaware employees, DLC can be accessed @  If you are new to DLC, create an account by clicking on the “Register” and completing all fields.  There is a $2.50 fee to register for each training event, payable on line by credit card only.  There is no cost to look through the selection of training events. If the event is a no-cost event, the $2.50 registration fee is the only charge applied.  There are no refunds for the $2.50 registration fees.  Registrations are not finalized until payment of the registration fee has been processed.  You will not be charged anything until you use the shopping cart.

Registrants are responsible for notifying their supervisor of scheduled trainings.


Participants confirmed for a workshop are expected to attend the entire workshop.  Participants are expected to arrive on time and remain throughout the entire workshop

If a participant’s name is not on the class roster, they are not registered for the workshop, and are not able to attend the workshop.

Admission Confirmation:

Notification is made by e-mail, regarding admission or wait list status.  It is the responsibility of the participant to carefully read any e-mail received.  If you do not receive confirmation notification consult your online record on DLC.  A wait list is maintained electronically.  Substitutions are not accepted.

Please check email to confirm your status for a requested workshop.  Email must state that you are “confirmed” to attend.  Walk ins are not able to be accommodated.

Wait List

When an educational event has reached capacity, subsequent registrations will be placed on a waitlist.  Registrants placed on the waitlist will not have the registration processed and no registration fee will be requested at that time.  When an opening for the event becomes available on a first come, first served basis, the registrant will receive an e-mail informing them that an opening has become available, with a time frame for the registrant to go to the DLC and pay the fee.  Again, the e-mail simply informs the registrant of the opening, but requires the registrant to pay the registration fee to be registered for the event within the stated, specified time.  Failure to pay the fee within the specified time frame results in the system automatically denying registration.

Withdrawal Procedures

To withdrawal, log on to your DLC account, then go to the “Learning” tab, and click on “View Your Transcript” and find the session, then click on the “View Details” (next to the title of the session) and select the “Withdraw link” for the session.

If there is a charge to attend a training event, refunds may be issued to those who withdraw in advance of stated deadlines with the exception of processing and registration fees.  However, the amount refunded may be reduced or denied if the request for withdraw is received after an event’s stated deadline to do so.  All withdraw requests must be submitted in accordance with the training event's cancellation policy.  Funds will be issued by the same payment method used for the initial registration.

All registrants who fail to cancel and do not attend their registered training may be reported to their program directors.

Cancelation Procedures

In the event of a state-ordered closing of government agencies or an unexpected circumstance, all trainings scheduled for that day will be cancelled.  The DSAMH Training Office will make every effort to contact registrants and will attempt to re-schedule, although this cannot be guaranteed.