{"id":481,"date":"2025-02-25T17:21:50","date_gmt":"2025-02-25T17:21:50","guid":{"rendered":"https:\/\/dhss.delaware.gov\/dss\/faq\/"},"modified":"2025-02-25T17:21:50","modified_gmt":"2025-02-25T17:21:50","slug":"faq","status":"publish","type":"page","link":"https:\/\/dhss.delaware.gov\/dss\/faq\/","title":{"rendered":"faq ~  DSSC: Frequently Asked Questions (FAQs)  &#8211; Delaware Health and Social Services &#8211; State of Delaware"},"content":{"rendered":"<div data-swiftype-index=\"true\">\n\n\n\n\n\n  <br>\n\n\n  \n\n\n  <div class=\"container\" id=\"main_header\">\n\n\n     <!-- BEGIN readspeaker div -->\n\n\n    <div class=\"rs_skip rsbtn rs_preserve\" id=\"readspeaker_button1\">\n\n\n      <a accesskey=\"L\" class=\"rsbtn_play\" href=\"https:\/\/app-na.readspeaker.com\/cgi-bin\/rsent?customerid=7262&#038;lang=en_us&#038;readid=main_content&#038;url=https:\/\/dhss.delaware.gov\/dss\/faq.html\" title=\"Listen to this page using ReadSpeaker\">\n\n\n        <span class=\"rsbtn_left rsimg rspart\"><span class=\"rsbtn_text\"><span>Listen<\/span><\/span><\/span>\n\n\n        <span class=\"rsbtn_right rsimg rsplay rspart\"><\/span>\n\n\n      <\/a>\n\n\n    <\/div>\n\n\n    <!-- END readspeaker div -->\n\n\n\n\n\n    \n\n\n    <header class=\"pull-left\">\n\n\n      <h1><!--[type=EDIT name=\"Page Title\"]-->Frequently Asked Questions<!--[END]--><\/h1>\n\n\n    <\/header>\n\n\n    <\/div><br>\n\n\n \n\n\n  <div class=\"container\">\n\n\n    <div class=\"row\">\n\n\n      <div class=\"col-md-3\" id=\"leftCol\">\n\n\n        <div class=\"panel-group\" id=\"accordion\">\n\n\n          <div class=\"panel sectionmenu_panel\">\n\n\n            <div class=\"panel-heading\">\n\n\n              <p class=\"panel-title\"><a class=\"agency_nav\" data-parent=\"#accordion\" data-toggle=\"collapse\" href=\"#collapseOne\"><strong><i class=\"fa fa-align-justify fa-fw\"><\/i> State Service Centers Menu<\/strong><\/a><\/p>\n\n\n            <\/div>\n\n\n\n\n\n            <div class=\"panel-collapse collapse in\" id=\"collapseOne\">\n\n\n              <div class=\"panel-body\" id=\"clf_nav\">\n\n\n                  <ul class=\"nav nav-stacked nav-pills-clf\" id=\"agency_sidebar\">\n    <li><a href=\"\/dss\/\"><h2>Home <i class=\"fa fa-home fa-fw\"><\/i><\/h2><\/a><\/li>\n    <li class=\"toplevel\"><a data-parent=\"#agency_sidebar\" data-toggle=\"collapse\" href=\"#HomeMenu\"><h2>About <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\n    <ul class=\"panel-collapse collapse\" id=\"HomeMenu\">\n    <li>\n      <a href=\"\/dss\/about.html\">About DSSC<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/sections.html\">Sections &#038; Programs<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/faq.html\">FAQs<\/a>\n    <\/li>\n \n    <li>\n      <a href=\"\/dss\/contact.html\">Contact Information<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/ofclocations.html\">Office Locations<\/a>\n    <\/li>\n  <\/ul><\/li>\n    <li class=\"toplevel\"><a data-parent=\"#sidebar\" data-toggle=\"collapse\" href=\"#ServicesMenu\"><h2>Services <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\n    <ul class=\"panel-collapse collapse\" id=\"ServicesMenu\">  \n    \n    <li>\n      <a href=\"\/dss\/comfdnut.html\">Community Food and Nutrition Program<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/comresast.html\">Community Resource and Assistance<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/comsvcblkgrnt.html\">Community Services Block Grant<\/a>\n    <\/li>\n  \n    <li>\n      <a href=\"\/dss\/commsvcs.html\">Emergency Assistance &#038; Community Services<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/emerhous.html\">Emergency Housing<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/famvisit.html\">Family Visitation Centers<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/liheap.html\">Home Energy Assistance (LIHEAP)<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/kinshipcr.html\">Kinship Care Program<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/\/dss\/servede\/index.html\">Volunteer Delaware <\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/services.html\">State Service Center Programs<\/a>\n    <\/li>\n  <\/ul><\/li>\n    <li class=\"toplevel\"><a data-parent=\"#sidebar\" data-toggle=\"collapse\" href=\"#InformationMenu\"><h2>Information <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\n    <ul class=\"panel-collapse collapse\" id=\"InformationMenu\">\n    <li>\n      <a href=\"\/dss\/regs.html\">Regulations<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/repstats.html\">Reports &#038; Statistics<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/pubs.html\">Publications &#038; Forms<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/links.html\">Resources<\/a>\n    <\/li>\n  <\/ul><\/li>\n <!--   <li><a id=\"SocialMenuHeader\"><h2>Connect <i class=\"fa fa-thumbs-o-up fa-fw\"><\/i><\/h2><\/a>\n  <ul id=\"SocialMenu\">\n    <li class=\"facebook\"><a href=\"https:\/\/www.facebook.com\/DEPublicHealth\" title=\"Division of Public Health Facebook Page\" target=\"_blank\"><i class=\"fa fa-facebook-square fa-lg\"><\/i> Facebook<\/a><\/li>\n    <li class=\"twitter\"><a href=\"https:\/\/twitter.com\/Delaware_DHSS\" title=\"Delaware Health and Social Services Twitter Account\" target=\"_blank\"><i class=\"fa fa-twitter-square fa-lg\"><\/i> Twitter<\/a><\/li>\n    <li class=\"googleplus\"><a href=\"#\"><i class=\"fa fa-google-plus-square fa-lg\"><\/i> Google +<\/a><\/li>\n    <li class=\"flickr\"><a href=\"#\"><i class=\"fa fa-flickr fa-lg\"><\/i> Flickr<\/a><\/li>\n    <li class=\"youtube\"><a href=\"#\"><i class=\"fa fa-youtube-square fa-lg\"><\/i> Youtube<\/a><\/li>\n    <li class=\"instagram\"><a href=\"#\"><i class=\"fa fa-instagram fa-lg\"><\/i> Instagram<\/a><\/li>\n    <li class=\"linkedin\"><a href=\"#\"><i class=\"fa fa-linkedin-square fa-lg\"><\/i> Linkedin<\/a><\/li>\n    <li class=\"pinterest\"><a href=\"#\"><i class=\"fa fa-pinterest-square fa-lg\"><\/i> Pinterest<\/a><\/li> \n  <\/ul>\n<\/li>  -->\n<\/ul>\n\n\n\n\n              <\/div>\n\n\n            <\/div>\n\n\n          <\/div>\n\n\n        <\/div><br>\n\n\n      <\/div>\n\n\n\n\n\n      <div class=\"col-md-9\" id=\"main_content\"> \n\n\n  <!--[type=HTMLEDIT name=\"Content\"]-->\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<p>\n\n\n\n\n  Q.\u00a0 How do I find out about services for which I may be eligible?\n\n\n\n\n<\/p>\n\n\n\n\n<p>\n\n\n\n\n  <strong>A.\u00a0<\/strong> Contact <a href=\"http:\/\/www.delaware211.org\/\">Delaware 2-1-1<\/a> or <a href=\"ofclocations.html\">your local\n\n\n\n\n  state service center<\/a>.\n\n\n\n\n<\/p>\n\n\n\n\n<p>\n\n\n\n\n  Q.\u00a0 What services does the Division of State Service Centers provide?\n\n\n\n\n<\/p>\n\n\n\n\n<p>\n\n\n\n\n  <strong>A.\u00a0<\/strong> Please view our list of <a href=\"services.html\">services<\/a>.\n\n\n\n\n<\/p>\n\n\n\n\n<p>\n\n\n\n\n  Q.\u00a0 What are the Division\u2019s office hours?\n\n\n\n\n<\/p>\n\n\n\n\n<p>\n\n\n\n\n  <strong>A.<\/strong>\u00a0 Statewide, our office hours are 8:00 a.m. \u2013 4:30 p.m., Monday through Friday, and our facilities are open\n\n\n\n\n  from 7:30 a.m. &#8211; 5:00 p.m.\u00a0 Contact our <a href=\"ofclocations.html\">Office Locations<\/a> with any questions.\u00a0\n\n\n\n\n<\/p>\n\n\n\n\n<p>\n\n\n\n\n  Q.\u00a0 What should I bring to an appointment?\n\n\n\n\n<\/p>\n\n\n\n\n<p>\n\n\n\n\n  <strong>A.<\/strong>\u00a0 Generally, you will need to bring income information such as pay stubs, Social Security numbers and birth dates\n\n\n\n\n  for all household members, and any documents, such as bills or notices, with which you need help.\n\n\n\n\n<\/p>\n\n\n\n\n<p>\n\n\n\n\n  Q.\u00a0 How Do I Find a Volunteer Opportunity That is Right for Me? And How do I Find the Right Volunteers to Support My organization?\n\n\n\n\n<\/p>\n\n\n\n\n<p>\n\n\n\n\n  <strong>A.<\/strong>Contact <a href=\"https:\/\/volunteer.delaware.gov\/\">VOLUNTEER DELAWARE!<\/a>\n\n\n\n\n<\/p>\n\n\n\n\n<p>\n\n\n\n\n  Q.\u00a0 Who should I contact if I have other questions?\n\n\n\n\n<\/p>\n\n\n\n\n<p>\n\n\n\n\n  <strong>A.<\/strong> \u00a0 Contact\u00a0the <a href=\"http:\/\/www.delaware211.org\/\">Delaware 211<\/a> or your local state service\n\n\n\n\n  center, or send us an <a href=\"mailto:DHSS_DSSC@delaware.gov\">e-mail<\/a> at DHSS_DSSC@delaware.gov with inquiries.\u00a0\n\n\n\n\n<\/p>  <!--[END]-->\n\n\n  \n\n\n      <\/div>\n\n\n    <\/div>\n\n\n  <\/div><!-- \/container -->\n\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Listen Frequently Asked Questions State Service Centers Menu Home About About DSSC Sections &#038; Programs FAQs Contact Information Office Locations Services Community Food and Nutrition Program Community Resource and Assistance Community Services Block Grant Emergency Assistance &#038; Community Services Emergency Housing Family Visitation Centers Home Energy Assistance (LIHEAP) Kinship Care Program Volunteer Delaware State Service [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-481","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/pages\/481","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/comments?post=481"}],"version-history":[{"count":0,"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/pages\/481\/revisions"}],"wp:attachment":[{"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/media?parent=481"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}