{"id":544,"date":"2025-02-25T17:22:04","date_gmt":"2025-02-25T17:22:04","guid":{"rendered":"https:\/\/dhss.delaware.gov\/dss\/dsscrc\/"},"modified":"2025-02-25T17:22:04","modified_gmt":"2025-02-25T17:22:04","slug":"dsscrc","status":"publish","type":"page","link":"https:\/\/dhss.delaware.gov\/dss\/dsscrc\/","title":{"rendered":"dsscrc ~  Delaware Division of Social Services Change Report Center  &#8211; Delaware Health and Social Services &#8211; State of Delaware"},"content":{"rendered":"<div data-swiftype-index=\"true\">\n\n\n\n  <br>\n\n  \n\n  <div class=\"container\" id=\"main_header\">\n\n     <!-- BEGIN readspeaker div -->\n\n    <div class=\"rs_skip rsbtn rs_preserve\" id=\"readspeaker_button1\">\n\n      <a accesskey=\"L\" class=\"rsbtn_play\" href=\"https:\/\/app-na.readspeaker.com\/cgi-bin\/rsent?customerid=7262&#038;lang=en_us&#038;readid=main_content&#038;url=https:\/\/dhss.delaware.gov\/dss\/dsscrc.html\" title=\"Listen to this page using ReadSpeaker\">\n\n        <span class=\"rsbtn_left rsimg rspart\"><span class=\"rsbtn_text\"><span>Listen<\/span><\/span><\/span>\n\n        <span class=\"rsbtn_right rsimg rsplay rspart\"><\/span>\n\n      <\/a>\n\n    <\/div>\n\n    <!-- END readspeaker div -->\n\n\n\n    \n\n    <header class=\"pull-left\">\n\n      <h1><!--[type=EDIT name=\"Page Title\"]-->Delaware Division of Social Services Change Report Center<!--[END]--><\/h1>\n\n    <\/header>\n\n  <\/div><br>\n\n \n\n  <div class=\"container\">\n\n    <div class=\"row\">\n\n      <div class=\"col-md-3\" id=\"leftCol\">\n\n        <div class=\"panel-group\" id=\"accordion\">\n\n          <div class=\"panel sectionmenu_panel\">\n\n            <div class=\"panel-heading\">\n\n              <p class=\"panel-title\"><a class=\"agency_nav\" data-parent=\"#accordion\" data-toggle=\"collapse\" href=\"#collapseOne\"><strong><i class=\"fa fa-align-justify fa-fw\"><\/i> Social Services  Menu<\/strong><\/a><\/p>\n\n            <\/div>\n\n\n\n            <div class=\"panel-collapse collapse in\" id=\"collapseOne\">\n\n              <div class=\"panel-body\" id=\"clf_nav\">\n\n                  <ul class=\"nav nav-stacked nav-pills-clf\" id=\"agency_sidebar\">\n    <li><a href=\"\/dss\/\"><h2>Home <i class=\"fa fa-home fa-fw\"><\/i><\/h2><\/a><\/li>\n    <li class=\"toplevel\"><a data-parent=\"#agency_sidebar\" data-toggle=\"collapse\" href=\"#HomeMenu\"><h2>About <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\n    <ul class=\"panel-collapse collapse\" id=\"HomeMenu\">\n    <li>\n      <a href=\"\/dss\/about.html\">About DSS<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/sections.html\">Sections &#038; Programs<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/faq.html\">FAQs<\/a>\n    <\/li>\n  \n    <li>\n      <a href=\"\/dss\/contact.html\">Contact Information<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/ofclocations.html\">Office Locations<\/a>\n    <\/li>\n  <\/ul><\/li>\n    <li class=\"toplevel\"><a data-parent=\"#sidebar\" data-toggle=\"collapse\" href=\"#ServicesMenu\"><h2>Services <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\n    <ul class=\"panel-collapse collapse\" id=\"ServicesMenu\">  \n    <li>\n      <a href=\"https:\/\/assist.dhss.delaware.gov\/\">ASSIST<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/cashast.html\">Cash Assistance<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/genast.html\">General Assistance<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/refast.html\">Refugee Cash Assistance<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/tanf.html\">Temporary Assistance (TANF)<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/foodstamps.html\">Food Supplement Program<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/childcr.html\">Child Care<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/fpl.html\">Income and Eligibility<\/a>\n    <\/li>\n  <\/ul><\/li>\n    <li class=\"toplevel\"><a data-parent=\"#sidebar\" data-toggle=\"collapse\" href=\"#InformationMenu\"><h2>Information <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\n    <ul class=\"panel-collapse collapse\" id=\"InformationMenu\">\n    <li>\n      <a href=\"\/dss\/regs.html\">Regulations<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/pubs.html\">Publications &#038; Forms<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/dss\/repstats.html\">Reports &#038; Statistics<\/a>\n    <\/li>\n  <\/ul><\/li>\n<\/ul>\n\n\n\n              <\/div>\n\n            <\/div>\n\n          <\/div>\n\n        <\/div><br>\n\n      <\/div>\n\n\n\n      <div class=\"col-md-9\" id=\"main_content\"> \n\n  <!--[type=HTMLEDIT name=\"Content\"]-->\n\n<br><br>\n\n<p>The Division of Social Services (DSS) is pleased to announce the opening of our new Change Report Center on October 1, 2008.  The Change Report Center (CRC) will make it easier for clients to ask questions, report changes and resolve issues about their cases, without requiring them to contact or visit field offices, through use of updated technology and other tools that result in faster and more efficient service.  <\/p>\n\n\n\n<p>CRC staff will assist in managing some of the work previously performed by DSS field office staff.  Things like address changes, changes in income, addition of newborns and changes in household expenses are some of the work that will now be handled by CRC staff.  CRC staff will interact with clients and DSS field offices by use of phone, fax, email and regular mail.  Along with improved customer service as an immediate goal of the CRC, DSS expects the long-term benefits will be more manageable caseloads and improve accuracy.<\/p> \n\n \n\n<p>The mailing address for the CRC is: <br>P.O. Box 3480, <br>Wilmington, DE 19804.<\/p>  \n\n<p>The phone number is (302) 571-4900<br><br> and the fax number is (302) 571-4901.<\/p>\n\n\n\n<p>If you would like to review the documents used to notify clients about the CRC choose one of the following links:<\/p>\n\n\n\n<ul>\n\n<li><a href=\"\/wp-content\/uploads\/sites\/11\/dss\/pdf\/crcbusinesscard.pdf\">Change Report Center Business Card PDF<\/a> Or <a href=\"\/wp-content\/uploads\/sites\/11\/dss\/txt\/crcbusinesscardtxt.txt\" title=\"Text-Only version of the Change Report Center Business Card\">Text Version<\/a><\/li>\n\n\n\n<li><a href=\"\/wp-content\/uploads\/sites\/11\/dss\/pdf\/crcintronotice.pdf\">Change Report Center Introduction Notice PDF<\/a> Or <a href=\"\/wp-content\/uploads\/sites\/11\/dss\/txt\/crcintronoticetxt.txt\" title=\"Text-Only version of the Change Report Center Introduction Notice\">Text Version<\/a><\/li>\n\n\n\n<li><a href=\"\/wp-content\/uploads\/sites\/11\/dss\/pdf\/crclobbysigns.pdf\">Change Report Center Lobby Signs PDF<\/a> Or <a href=\"\/wp-content\/uploads\/sites\/11\/dss\/txt\/crclobbysignstxt.txt\" title=\"Text-Only version of the Change Report Center Lobby Signs\">Text Version<\/a><\/li>\n\n\n\n<li><a href=\"\/wp-content\/uploads\/sites\/11\/dss\/pdf\/crcenvelope.pdf\">Change Report Center Envelope Insert PDF<\/a> Or <a href=\"\/wp-content\/uploads\/sites\/11\/dss\/txt\/crcenvelopetxt.txt\" title=\"Text-Only version of the Change Report Center Envelope Insert\">Text Version<\/a><\/li>\n\n\n\n<\/ul> \n\n  <!--[END]-->\n\n  \n\n      <\/div>\n\n    <\/div>\n\n  <\/div><!-- \/container -->\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Listen Delaware Division of Social Services Change Report Center Social Services Menu Home About About DSS Sections &#038; Programs FAQs Contact Information Office Locations Services ASSIST Cash Assistance General Assistance Refugee Cash Assistance Temporary Assistance (TANF) Food Supplement Program Child Care Income and Eligibility Information Regulations Publications &#038; Forms Reports &#038; Statistics The Division of [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-544","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/pages\/544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/comments?post=544"}],"version-history":[{"count":0,"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/pages\/544\/revisions"}],"wp:attachment":[{"href":"https:\/\/dhss.delaware.gov\/dss\/wp-json\/wp\/v2\/media?parent=544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}