{"id":440,"date":"2025-02-25T16:39:52","date_gmt":"2025-02-25T16:39:52","guid":{"rendered":"https:\/\/dhss.delaware.gov\/otsa\/faqs\/"},"modified":"2025-02-25T16:40:52","modified_gmt":"2025-02-25T16:40:52","slug":"faqs","status":"publish","type":"page","link":"https:\/\/dhss.delaware.gov\/otsa\/actmanagement\/faqs\/","title":{"rendered":"actmanagement\/faqs ~ Delaware Health and Social Services &#8211; State of Delaware"},"content":{"rendered":"<div data-swiftype-index=\"true\">\n\n\n\n  <br>\n\n  \n\n  <div class=\"container\" id=\"main_header\"> \n\n    <!-- BEGIN readspeaker div -->\n\n    <div class=\"rs_skip rsbtn rs_preserve\" id=\"readspeaker_button1\">\n\n      <a accesskey=\"L\" class=\"rsbtn_play\" href=\"https:\/\/app-na.readspeaker.com\/cgi-bin\/rsent?customerid=7262&#038;lang=en_us&#038;readid=main_content&#038;url=https:\/\/dhss.delaware.gov\/actmanagement\/faqs.html\" title=\"Listen to this page using ReadSpeaker\">\n\n        <span class=\"rsbtn_left rsimg rspart\"><span class=\"rsbtn_text\"><span>Listen<\/span><\/span><\/span>\n\n        <span class=\"rsbtn_right rsimg rsplay rspart\"><\/span>\n\n      <\/a>\n\n    <\/div>\n\n    <!-- END readspeaker div -->\n\n\n\n    <header class=\"pull-left\">\n\n      <h1><!--[type=EDIT name=\"Page Title\"]--><!--[END]--><\/h1>\n\n    <\/header>\n\n  <\/div><br>\n\n \n\n  <div class=\"container\">\n\n    <div class=\"row\">\n\n      <div class=\"col-md-3\" id=\"leftCol\">\n\n        <div class=\"panel-group\" id=\"accordion\">\n\n          <div class=\"panel sectionmenu_panel\">\n\n            <div class=\"panel-heading\">\n\n              <p class=\"panel-title\"><a class=\"agency_nav\" data-parent=\"#accordion\" data-toggle=\"collapse\" href=\"#collapseOne\"><strong><i class=\"fa fa-align-justify fa-fw\"><\/i> Office of the Secretary &#8211; Administration<\/strong><\/a><\/p>\n\n            <\/div>\n\n\n\n            <div class=\"panel-collapse collapse in\" id=\"collapseOne\">\n\n              <div class=\"panel-body\" id=\"clf_nav\">\n\n                  <ul class=\"nav nav-stacked nav-pills-clf\" id=\"agency_sidebar\">\n    <li><a href=\"\/otsa\/\"><h2>Home <i class=\"fa fa-home fa-fw\"><\/i><\/h2><\/a><\/li>\n    <li class=\"toplevel\"><a data-parent=\"#agency_sidebar\" data-toggle=\"collapse\" href=\"#HomeMenu\"><h2>About <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\n    <ul class=\"panel-collapse collapse\" id=\"HomeMenu\">\n    <li>\n      <a href=\"\/otsa\/about.html\">About Office of the Secretary &#8211; Administration<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/otsa\/sections.html\">Sections &#038; Programs<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/otsa\/faq.html\">FAQs<\/a>\n    <\/li>\n   \n    <li>\n      <a href=\"\/otsa\/contact.html\">Contact Information<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/otsa\/ofclocations.html\">Office Locations<\/a>\n    <\/li>\n  <\/ul><\/li>\n    <li class=\"toplevel\"><a data-parent=\"#sidebar\" data-toggle=\"collapse\" href=\"#ServicesMenu\"><h2>Services <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\n    <ul class=\"panel-collapse collapse\" id=\"ServicesMenu\">  \n\n   <!-- <li>\n      <a href=\"\/rfp\/dhssrfp.htm\">Funding Opportunities<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/rfp\/dhssrfp.htm\">Requests for Proposals<\/a>\n    <\/li>-->\n    <li>\n      <a href=\"\/otsa\/arms\/reportfraud.html\">Reporting Fraud<\/a>\n    <\/li>\n  <\/ul><\/li>\n    <li class=\"toplevel\"><a data-parent=\"#sidebar\" data-toggle=\"collapse\" href=\"#InformationMenu\"><h2>Information <i class=\"fa fa-caret-right fa-fw\"><\/i><\/h2><\/a>\n    <ul class=\"panel-collapse collapse\" id=\"InformationMenu\">\n    <li>\n      <a href=\"\/otsa\/epqc\/hsrbservice.html\">Human Subject Review Board<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/otsa\/pubs.html\">Publications &#038; Forms<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/otsa\/repstats.html\">Reports &#038; Statistics<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/otsa\/itpubs.html\">Information Technology Publications<\/a>\n    <\/li>\n    <li>\n      <a href=\"\/otsa\/actmanagement\/actcasemanagement.html\">ACT Case Management<\/a>\n    <\/li>\n  <\/ul><\/li>\n\n\n\n\n\n\n\n<!-- INFORMATION LINKS: When adding a link, make sure to include the hyperlink tag <a> around the text-->\n\n\n<!--    <li><a id=\"SocialMenuHeader\"><h2>Connect <i class=\"fa fa-thumbs-o-up fa-fw\"><\/i><\/h2><\/a>\n  <ul id=\"SocialMenu\">\n    <li class=\"facebook\"><a href=\"https:\/\/www.facebook.com\/DEPublicHealth\" title=\"Division of Public Health Facebook Page\" target=\"_blank\"><i class=\"fa fa-facebook-square fa-lg\"><\/i> Facebook<\/a><\/li>\n    <li class=\"twitter\"><a href=\"https:\/\/twitter.com\/Delaware_DHSS\" title=\"Delaware Health and Social Services Twitter Account\" target=\"_blank\"><i class=\"fa fa-twitter-square fa-lg\"><\/i> Twitter<\/a><\/li>\n    <li class=\"googleplus\"><a href=\"#\"><i class=\"fa fa-google-plus-square fa-lg\"><\/i> Google +<\/a><\/li>\n    <li class=\"flickr\"><a href=\"#\"><i class=\"fa fa-flickr fa-lg\"><\/i> Flickr<\/a><\/li>\n    <li class=\"youtube\"><a href=\"#\"><i class=\"fa fa-youtube-square fa-lg\"><\/i> Youtube<\/a><\/li>\n    <li class=\"instagram\"><a href=\"#\"><i class=\"fa fa-instagram fa-lg\"><\/i> Instagram<\/a><\/li>\n    <li class=\"linkedin\"><a href=\"#\"><i class=\"fa fa-linkedin-square fa-lg\"><\/i> Linkedin<\/a><\/li>\n    <li class=\"pinterest\"><a href=\"#\"><i class=\"fa fa-pinterest-square fa-lg\"><\/i> Pinterest<\/a><\/li> \n  <\/ul>\n<\/li>  -->\n<\/ul>\n\n\n\n              <\/div>\n\n            <\/div>\n\n          <\/div>\n\n        <\/div><br>\n\n      <\/div>\n\n\n\n      <div class=\"col-md-9\" id=\"main_content\"> \n\n  <!--[type=HTMLEDIT name=\"Content\"]-->\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<h1>FAQ&#8217;s<\/h1>\n\n\n\n<br>\n\n\n\n\n\n\n\n<h2>How will I be notified of my employee&#8217;s leave requests?<\/h2>\n\n\n\n<p><strong>Leave requests from your employees will be sent to you electronically. Confirm that the request is a FMLA request and not a sick leave request before approving. If the employee has multiple FMLA intermittent leave cases they must select the appropriate case number associated with the reason for the FMLA request.<\/strong><\/p>\n\n\n\n<br>\n\n\n\n\n\n\n\n          <img decoding=\"async\" alt=\"paycode\" src=\"\/wp-content\/uploads\/sites\/7\/otsa\/img\/paycodel.jpg\"><br><br>\n\n\n\n\n\n\n\n<h2>What should I do if an employee has multiple FMLA Intermittent  cases? <\/h2>\n\n\n\n<p>Please be mindful of the leave request as it pertains to the Case Identification number and the Designation Notice.\n\n\n\nYou may need to review the FMLA designation notice for each FMLA Intermittent leave case to ensure the leave requested matches the approved FMLA leave parameters noted on the FMLA designation notice.\n\n\n\n\n\n\n\n<\/p><h2>Will I receive the FMLA forms that my employee receives? <\/h2><p>The tab below gives the ACT Case Manager the option to send appropriate FMLA forms to the employee&#8217;s supervisor. The supervisor&#8217;s email is automatically populated onto the tab. <\/p><p>\n\n\n\n <img decoding=\"async\" alt=\"sendingdoc\" src=\"\/wp-content\/uploads\/sites\/7\/otsa\/img\/sendingdoc.jpg\"><br><br>\n\n\n\n\n\n\n\n<\/p><h2>What FMLA forms will I receive?<\/h2><p>You will receive a copy of the following documents:\n\n\n\n<\/p><ul><li><u>Notice of Eligibility Letter\n\n\n\n<\/u><\/li><li>Notice of Eligibility and Rights &#038; Responsibilities form\n\n\n\n<\/li><li>Designation Notice.\n\n\n\n<\/li><\/ul><h2>How can I track my employee&#8217;s FMLA leave using the ACT Balances Tab on their timesheet?<\/h2><p><br>\n\n\n\n<\/p><p>Click on <u>ACT Balances<\/u>.<\/p><p>\n\n\n\n<img decoding=\"async\" alt=\"actbalan\" src=\"\/wp-content\/uploads\/sites\/7\/otsa\/img\/actbalan.jpg\"><br><br>\n\n\n\n\n\n\n\n<\/p><p>The <u>Usage By Leave Type<\/u> table shows the past, current, and future use of FMLA. Hover your mouse on the blue and purple line. Your employee&#8217;s FMLA case number(s) with actual and projected FMLA usage dates will appear.<\/p><p>\n\n\n\n\n\n\n\n<img decoding=\"async\" alt=\"usuagebylevel\" src=\"\/wp-content\/uploads\/sites\/7\/otsa\/img\/usuagebylevel.jpg\"><br><br>\n\n\n\n<\/p><p>The<u> FMLA Allowance<\/u> graph displays both actual and projected FMLA usage. \n\n\n\n<\/p><p><br>\n\n\n\n<img decoding=\"async\" alt=\"fmlaallowan\" src=\"\/wp-content\/uploads\/sites\/7\/otsa\/img\/fmlaallowan.jpg\"><br><br>\n\n\n\n\n\n\n\n\n\n\n\n<\/p><h2>How can I determine if the employee is paid during FMLA?<\/h2><p>Click on <u> Results Tab<\/u><\/p><p><br>\n\n\n\n\n\n\n\n<img decoding=\"async\" alt=\"results\" src=\"\/wp-content\/uploads\/sites\/7\/otsa\/img\/results.jpg\"><br><br>\n\n\n\n<\/p><p>The results tab displays the LOA code and available paid leave and applicable holiday(s) used each day.<\/p><p>Click on the far right<u> arrow<\/u><\/p><p>Uncheck the <u>Work Date<\/u> box\n\n\n\n<br><br>\n\n\n\n\n\n\n\n<img decoding=\"async\" alt=\"loa\" src=\"\/wp-content\/uploads\/sites\/7\/otsa\/img\/loa.jpg\"><br><br>\n\n\n\n<\/p><p>Unchecking this box will display the total amount of leave paid for each pay cycle.<\/p><p><br>\n\n\n\n\n\n\n\n<img decoding=\"async\" alt=\"paycycle.jpg\" src=\"\/wp-content\/uploads\/sites\/7\/otsa\/img\/paycycle.jpg\"><br><br>\n\n\n\n\n\n\n\n\n\n\n\n<\/p><h2>What if FMLA is denied?<\/h2><p>\n\n\n\n<br>\n\n\n\n<\/p><p>The ACT Case Manager will remove the LOA pay code. Available leave written to the timesheet will remain on the timesheet unless the ACT Case Manager is otherwise notified by the supervisor.<\/p><p><br>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n<\/p><h2>How will I know when FMLA will exhaust for my employee? <\/h2><p>eSTAR will automatically send you an email:<br><\/p><p>1<sup>ST<\/sup> EMAIL NOTIFICATION\n\n\n\n<br>Smith, John has (or will have) 2 weeks or less FMLA time available as of * %WORK_DT%<\/p><p>2<sup>ND<\/sup> EMAIL NOTIFICATION\n\n\n\n<br>Smith, John has (or will have) exhausted FMLA time available as of *%WORK_DT%<\/p><p>*Please note, we recognize an error remains in the automated email eSTAR generates.  Please ignore this descriptor ( %WORK_DT%).<\/p><p>\n\n\n\n\n\n\n\n<br><br>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n  <!--[END]-->\n\n  \n\n      <\/p><\/div>\n\n    <\/div>\n\n  <\/div><!-- \/container -->\n\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Listen Office of the Secretary &#8211; Administration Home About About Office of the Secretary &#8211; Administration Sections &#038; Programs FAQs Contact Information Office Locations Services Reporting Fraud Information Human Subject Review Board Publications &#038; Forms Reports &#038; Statistics Information Technology Publications ACT Case Management FAQ&#8217;s How will I be notified of my employee&#8217;s leave requests? [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":427,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-440","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dhss.delaware.gov\/otsa\/wp-json\/wp\/v2\/pages\/440","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dhss.delaware.gov\/otsa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dhss.delaware.gov\/otsa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/otsa\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/otsa\/wp-json\/wp\/v2\/comments?post=440"}],"version-history":[{"count":1,"href":"https:\/\/dhss.delaware.gov\/otsa\/wp-json\/wp\/v2\/pages\/440\/revisions"}],"predecessor-version":[{"id":546,"href":"https:\/\/dhss.delaware.gov\/otsa\/wp-json\/wp\/v2\/pages\/440\/revisions\/546"}],"up":[{"embeddable":true,"href":"https:\/\/dhss.delaware.gov\/otsa\/wp-json\/wp\/v2\/pages\/427"}],"wp:attachment":[{"href":"https:\/\/dhss.delaware.gov\/otsa\/wp-json\/wp\/v2\/media?parent=440"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}