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Frequently Asked Questions (FAQ's)


If you do not find the answer to your question here, you may call the Delaware Help Line at 1-800-HELP or (302) 577-3000 if you are calling in-state and 1-800-273-9500 if you are calling out of state. You may also call the Delaware Health Care Commission at (302)739-2730

(For information on the State Loan Repayment Program, go to SLRP FAQS.)

Q: Who do I call to learn about health care insurance plans that are available in Delaware?
A: You may call the Insurance Commissioner's Office at 739-4251, or visit the website www.eHealthInsurance.com to learn about available health care insurance plans. You may also call the Community Health Care Access Program (CHAP) at 1-800-996-9969.

Q: Who do I call to report unsanitary condition in a restaurant?
A: You may call the Division of Public Health at 739-4700.

Q: Who do I call to report my landlord for not exterminating my home?
A: You may call the Division of Public Health at 739-4700.

Q: I've found a sick/dead bird in my yard that might be infected with West Nile Virus. What do I do?
A: Call DNREC at 739-9000 and ask for the Mosquito Control Section.

Q: Where do I get a flu shot?
A: At your healthcare provider's office or call the Division of Public Health for flu clinic information - 739-4700.

Q: Where can I find out about available nursing or other workforce scholarships?
A. Call the Delaware Higher Education Commission at 577-3240 or toll-free at (800)292-7395 or visit their website at http://www.doe.state.de.us/high-ed/

Q: I am starting a new business. How do I obtain a business license?
A: Call the Division of Revenue:

Dover office - 744-1085
Georgetown office - 856-5358
New Castle office - 323-5300
Wilmington office - 577-8200 or (800)292-7826

Q: Who do I call to report a hospital or health care provider for improper behavior, environment, procedures, etc.?
A: You may call the Board of Medical Practice at 739-4522.

Q: How many people in Delaware have health insurance?
A: 89 percent of Delawareans have health insurance; 11 percent go without. About 23 percent of those who go without are actually eligible for public coverage though either Medicaid or S-CHIP. Another 10 percent are eligible for the CHAP, Community Healthcare Access Program.

Q: Why are people likely to be uninsured?
A: The probability of being uninsured is directly linked to individuals' income levels, which is linked to their level of education and where they work. The higher their level of education, the higher their income, and the greater the chance of having a job that offers insurance. The exception is for the very poor, and near-poor for children, who are eligible for public coverage. Employees of small firms and non-profit organizations are less likely to have insurance than employees of large firms.

Q: What is the status of the health professional workforce in Delaware?
A: Delaware, like other states, is facing a shortage of nurses and other health professionals, like radiological techs, laboratory techs, pharmacists, and mental health specialists. There are pockets in the state where there are shortages of physicians and dentists as well.

p>Q: What do Delawareans say about the quality of their health care?
A: Delawareans with insurance generally give high ratings for the overall quality of the health care they receive, their personal doctors, and specialists. Uninsured Delawareans are less likely to have a personal physician and more likely to rate their health care experiences lower.

Q: What are racial and ethnic health disparities, and do we have them in Delaware?
A: There are disparities in the burden of illness and death experienced by African Americans, Hispanic Americans, and American Indians as compared to the population as a whole. In Delaware, for example, a black male newborn has a life expectancy of 69.5 years, compared to a white male newborn at 74.6 years. A female newborn is expected to live 74.4 years compared to a white female at 79.5 years. The differences in life expectancy are directly related to differences in mortality for a wide range of diseases.

Q: How much do we spend on health care in Delaware?
A: Overall, $5 billion was spent on personal healthcare in Delaware in 2003. The average rate of increase is 11 percent per year. The health care sector of the Delaware economy is a significant source of employment, as 11 percent of the total workforce and reportable wages.

For more information, contact the Delaware Health Care Commission.

Last Updated: Wednesday August 17 2011
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