Crisis Intervention
| If you are experiencing a medical emergency, have taken an overdose, or have harmed yourself in any way, DIAL 9-1-1 IMMEDIATELY |
| If you are having a psychiatric or substance abuse crisis and need assistance call: (800) 652-2929 |
What is Crisis Intervention Services?
The Division of Substance Abuse and Mental Health offers a continuum of Crisis Intervention Services. These services are located throughout the State in the Crisis Centers, the Community Mental Health Centers, and Emergency Rooms. Crisis Intervention Service (CIS) staff are available 24 hours a day to assist people, 18 years and older, with severe personal, family or marital problems. These problems may include depression, major life changes such as unemployment or loss of an important relationship, anxiety, feelings of hopelessness, thoughts of suicide, delusions, paranoia and substance abuse.
The goal of CIS is the prevention of unnecessary or inappropriate hospitalizations of a person with a mental illness or substance related problems. By providing services in the community, CIS staff can better assess the consumer's environment, support systems and current level of functioning, and thereby, gain a clear understanding of services that will be needed in order to develop a thorough treatment plan.
CIS Staff are also co-located in the Wilmington Hospital Emergency Department as part of a joint venture with Christiana Care Health System and the Division of Substance Abuse and Mental Health. This unit is named C.A.P.E.S (Crisis And Psychiatric Emergency Services). Crisis Staff also operate under a Memorandum of Understanding with St. Francis Hospital to provide mental health and substance use evaluations and assist with discharge planning as requested by the Emergency Department Staff.
In addition to these services the crisis staff work in conjunction with all police departments throughout the state, providing training in police academies, individualized roll call trainings and assisting in the evaluation of person picked up on criminal charges that require mental health evaluations and who may be appropriate for the State's Mental Health Courts.
Services Statewide
CIS operates programs statewide and may be accessed through the following channels:
| Location & Hours | Phone |
|---|---|
| 14 Central Avenue, New Castle Staffed 24 hours a day, 7 days a week Covers all of New Castle County and provides field and office visits. |
(302) 577-2484 (800) 652-2929 (TOLL FREE) |
| C.A.P.E.S. Unit Wilmington Hospital Emergency Department |
(302) 428-2118 |
| Location & Hours | Phone |
|---|---|
| Hours: Monday - Friday 12 pm to 8 am; 24 hours on weekends and holidays. Location: Milford and Ellendale to provide adequate response times to all areas of Kent and Sussex County. |
(800) 345-6785 (TOLL FREE) |
| During normal business hours staff assigned to the Georgetown Community Mental Health Center (CMHC) and the Dover CMHC Front Door Teams will handle crisis calls. |
|
| Dover Mental Health Center Williams State Service Center 805 River Road, Dover, Delaware Hours: 8am - 4:30pm |
(302) 739-4275 |
| Location & Hours | Phone |
|---|---|
| Hours: Monday - Friday 12 pm to 8 am; 24 hours on weekends and holidays. Location: Milford and Ellendale to provide adequate response times to all areas of Kent and Sussex County. |
(800) 345-6785 (TOLL FREE) |
| During normal business hours staff assigned to the Georgetown Community Mental Health Center (CMHC) and the Dover CMHC Front Door Teams will handle crisis calls. |
|
| Georgetown Mental Health Center Georgetown Service Center 546 S. Bedford Street, Georgetown, Delaware Hours: 8am - 4:30pm |
(302) 856-5490 |
Additional Number:
Wilmington Community Mental Health Center
1906 Maryland Ave, Canby Park Shopping Center, Wilmington,
Delaware (302) 778-6900
