Sections

The Division of Services for Aging and Adults with Physical Disabilities has a staff of about 120 persons at the present time.  The staff is divided into five units: Client Services; Program Operations; Planning & Program Development; Training; and Ombudsman.  Below is a brief summary of the functions of each unit:

• Client Services: Staff in the Client Services unit operate the Community Services Program; the Adult Protective Services Program; and the Nursing Home Transition Program.  In addition, staff in this unit provide information and assistance to persons who contact the agency.
• Program Operations: Staff within the Program Operations unit develop requests for proposals, select service providers and oversee the functioning of agency contracts.  In addition, the unit also handles the budgeting, accounting, clerical, and computer-related functions within the agency.
• Planning and Program Development: The Planning and Program Development unit carries out a variety of functions, including needs assessments, program design & development,  grantwriting, and  program evaluation.  In addition, staff within the unit manage several programs, including CARE Delaware, Joining Generations, the Delaware Senior Medicare Patrol Program, and the Delaware Money Management Program.  Finally, staff in this unit oversee the agency's health & wellness programs.
• Training: The Training unit provides training to agency staff and staff in the aging and disabilities network on an ongoing basis on a range of topics related to the provision of services to older persons and adults with physical disabilities.
• Ombudsman: The Long Term Care Ombudsman Program investigates and resolves complaints made by or on behalf of residents of long term care facilities (for example, nursing homes). The program also provides volunteer opportunities for friendly visitors/advocates in nursing homes.