The Automated Assistance Line (AAL) is available toll-free 24 hours a day, 7 days a week. If you need to speak with a Child Support Specialist, the DCSS Customer Service Unit is available Monday through Friday from 8:00 a.m. - 4:00 p.m.
The 2-1-1 telephone number is available 8:00 a.m. to 8:00 p.m., Monday through Friday. Callers can find information about Health and Human Service programs such as affordable housing, after-school programs, care for senior citizens, child care, financial assistance, food banks, health resources, job training programs, legal assistance, mental health resources, rent assistance, and much more.
Addresses for each DCSS office statewide (New Castle County, Kent County and Sussex County) are listed below - along with hyperlinks to provide you with directions. DCSS offices are open Monday through Friday from 8:00 a.m. to 4:30 p.m.
|New Castle County||Kent County||Sussex County|
|Churchman's Corporate Center
84A Christiana Road
New Castle, DE 19720
905 S.Governors Ave
Dover, DE 19904
|Georgetown Professional Park
20105 Office Circle
Georgetown, DE 19947
Regularly scheduled child support payments must be made by check or money order only. Effective February 17, 2009 child support payments will not be accepted in the Dover and Georgetown offices. All child support payments must be mailed to the appropriate PO Box listed below.
In order to protect the confidentiality of the parties listed on a case, the Division of Child Support Services (DCSS) does not conduct agency business via email. Specific information regarding your case can be obtained by contacting DCSS's Customer Service Unit at (302) 577-7171 in New Castle County, (302) 739-8299 in Kent County, and (302) 856-5386 in Sussex County.