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ReliaCard®Pre-Paid Debit Card

 

 

**IMPORTANT INFORMATION FOR FIRST STATE FAMILY CARD HOLDERS**

DCSS continues to remind its customers to take a few important steps. All DCSS customers, whether they are receiving payments or not, should contact the Division of Child Support Services to verify that their Social Security number, date of birth, Phone number and current street address are on file. 

For clients with a balance on their First State Family Card (FSFC) Any unused funds as of May 31st 2020 will be held for 30 days (June 1-30) to allow for pending transactions and disputes to be resolved.  A check in the amount of the unliquidated balance will be issued around July 15, 2020.  Any stale-dated liquidation check will be escheated after 1 year.

If a change of address is needed, please forward your information to the Division of Child Support Services at PO Box 15012, Wilmington, DE 19850. Customers can verify their address or make a change by calling and speaking with a child support specialist, Monday through Friday between 8 a.m. and 4 p.m. at any of the following numbers.

  • In New Castle County, call 302-577-7171.
  • In Kent County, call 302-739-8299.
  • In Sussex County, call 302-856-5386.

The Division of Child Support Services’ Automated Assistance Line also is available 24/7 with information in both English and Spanish. Customers will need their case number when they call.

 

U.S. Bank ReliaCard

 

The U.S. Bank ReliaCard  is a pre-paid debit card that is credited whenever a payment is posted to any/all of a client's child support case(s). In most cases, the money will be available within three (3) business days after DCSS applies the payment to the case(s).

 

Benefits to the debit card include:

  • No line of credit is associated with this card.
  • No bank account is required.
  • No need to wait for a check to arrive in the mail.
  • No need to make extra trips to the bank.
  • No need to pay check cashing fees.
  • Use it anywhere Debit Mastercard is accepted!

Visit DCSS Brochures page for a ReliaCard brochure today. Or, print out, fill out, drop off or mail in your Enrollment Form today!

Every custodial parent with a child support case can enroll; but, must choose either the ReliaCard -or- Direct Deposit. (Clients cannot have both.)

Contact DCSS Customer Service to learn more and/or to answer any of your child support questions/concerns.



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