DELAWARE MEDICAID ELIGIBILITY

RENEWALS WILL RESTART APRIL 1, 2023

 

 

On April 1, 2023, the DHSS Division of Medicaid and Medical Assistance (DMMA) and the Division of Social Services (DSS) will restart annual Medicaid eligibility renewals.

Any changes to your health insurance, including loss of coverage, can be concerning. There is help available and you may qualify for other high-quality insurance through the Health Insurance Marketplace. This page will provide information and resources for Medicaid members, health care providers and community partners:

 

WHAT YOU NEED TO KNOW

1. The most important thing you can do right now is to make sure your contact information is up to date with Delaware Medicaid. Contact information includes name changes (your name and those in your household), mailing address, email address, and phone number.

You can make any updates to your contact information by:

• Logging onto your Delaware ASSIST account.
• Calling the Change Report Center at (302) 571-4900, Option 2 
• Sending changes via fax to (302) 571-4901.
  • TTY users: Call 1-855-889-4325. 
  • Español, Kreyòl ayisyen, العربية, Tiếng Việt, or other languages: 1-866-843-7212.

2. Make sure to watch your mail and email for letters from the Department of Health and Social Services (DHSS), Division of Medicaid and Medical Assistance (DMMA), and the Division of Social Services (DSS).

3. If you receive a Delaware Medicaid renewal form, complete it and return it by following the instructions on the form.

If you have questions about your benefits or the renewal process, call the Division of Social Service Customer Support Unit at  1-866-843-7212.

 

IF YOU LOSE MEDICAID COVERAGE

If it is determined that you are no longer eligible for insurance through Delaware Medicaid or the CHIP, also known as the Delaware Healthy Children Program, you may qualify for other health care coverage. Find more information at ChooseHealthDE.com. 

In Delaware, there are two organizations – Westside Family Healthcare and Quality Insights – with certified staff called Health Insurance Marketplace Navigators who help people learn about and enroll in the health plans on the Health Insurance Marketplace. They can help you find and choose the best health insurance plan for you.

Organization Name	Telephone Number	Website
Quality Insights	State-wide: 1-844-238-1189	https://www.qualityinsights.org/navigator
Westside Family Healthcare	New Castle County: 302-472-8655 Kent/Sussex: 302-678-2205	https://www.westsidehealth.org/marketplace/

 

Four out of 5 enrollees can find plans that cost less than $10 a month, and plans cover services like prescription drugs, doctor visits, urgent care, hospital visits, and more.

You may also qualify for financial aid to help pay for the premiums of health plans from the Health Insurance Marketplace.

Health Insurance Marketplace Special Enrollment Period: In order to help individuals who lose Medicaid coverage, the federal government has authorized a Special Enrollment Period for the Health Insurance Marketplace. Individuals who lose insurance coverage through Medicaid or the Children’s Health Insurance Program (CHIP) any time between March 31, 2023 and July 31, 2024 will be eligible for a marketplace Special Enrollment Period. After a person is determined eligible for the marketplace, they will have 60 days to choose a plan, and their coverage will start the first day of the month after they choose a plan.

For more information about health care and health insurance options in Delaware, visit the Choose Health Delaware website: https://www.choosehealthde.com/.

 

INFORMATION AND RESOURCES

This section be updated with important notices, information, and resources.

DHSS Medicaid Unwinding Plan

• View our Presentation Here 

Frequently Asked Questions (FAQs)

• Medicaid Renewal FAQ (English)
• Medicaid Renewal FAQ (Spanish)
• Medicaid Renewal FAQ (Haitian Creole)

Flyers

Flyer for Medicaid Members:

• English 
• Spanish 

Flyer for Providers:

• Medicaid Renewal Provider Flyer

Sample Messages

Call Script and Newsletter Copy

 

Social Media Graphics

 

 

 

 

 

Social Media Content

 

Update Your Contact Information

Facebook: ATTENTION DELAWARE MEDICAID PARTICIPANTS: Make sure your contact info is up to date. Contact the Change Report Center at (302) 571-4900, Option 2 or go to the ASSIST Self Service Portal at assist.dhss.delaware.gov/.

 

Twitter & Instagram: ATTENTION DELAWARE #MEDICAID PARTICIPANTS: Make sure your contact info is up to date. Contact the Change Report Center at (302) 571-4900, Option 2 or go to the ASSIST Self Service Portal at assist.dhss.delaware.gov/.

 

Medicaid Renewals Resume April 1

Facebook: Medicaid Renewals return April 1, 2023. Visit de.gov/medicaidrenewals to stay up to date and learn what you need to do to prepare.

Twitter & Instagram: #Medicaid Renewals return April1, 2023. Visit de.gov/medicaidrenewals to stay up to date and learn what you need to do to prepare.

 

 

Additional Resources 

Delaware Medicaid COVID-19 Public Health Emergency Waivers

• State Health Official Letter (SHO) #22-001 - March 3, 2022
• State Health Official Letter (SHO) #23-002 - January 27, 2023
• FY2023 Omnibus Spending Bill (Consolidated Appropriations Act, 2023) 

 

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