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Attention Medicaid Participants: Eligibility Renewals Restarted April 1, 2023
Delaware Health Division of Medicaid |
NOTICE OF PRIVACY PRACTICES Effective April 14, 2003 THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED, AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. Please review it carefully. |
Purpose of this Notice
The Division of Medicaid and Medical Assistance (DMMA) is required by law to maintain the privacy of certain confidential health care information, known as protected health information (PHI), and to provide you with a notice of DMMA’s legal duties and privacy practices with respect to your PHI. DMMA is required to abide by the terms of this notice.
How Your Medical Information May Be Used Or Disclosed Without Your Permission
Your medical information may be used or disclosed for treatment, payment, and health care operations, without your written permission. Some services are provided through contracts with other state agencies or private companies. Some or all of your information may be disclosed, without written permission, to the other agency or company so they can do the job we have asked them to do. The other agency or company must also keep your information confidential.
Examples of common ways in which medical information is used or disclosed include:
Except as described above, DMMA can not use or disclose your medical information with anyone without your written permission. You may cancel your permission at any time, as long as you inform DMMA in writing. Please note: DMMA cannot take back any health information that was already used or shared with your permission.
Your Medicaid Information Privacy Rights
You have the right:
To Use Your Rights
To use these rights, a request for inspecting, copying, amending, making restrictions, or obtaining an accounting of your health information must be made in writing to:
Division of Medicaid & Medical Assistance
P.O. Box 906
New Castle, Delaware 19720
For more information, please call Customer Relations at (302) 255-9500 in New Castle County or 1-800-372-2022 Statewide
Changes to this Notice
This notice may be changed or amended at any time. The changes are effective for all medical information, including what is on file. A new notice will be sent to you when changes are made. DMMA will also post the new notice on its website at:
http://www.dhss.delaware.gov/dhss/dmma/files/hipaanotice.pdf
Complaints
If you believe your privacy rights have been violated, you may file a complaint in writing by mail, fax, e-mail or via the OCR complaint portal to the following:
Region III, Office for Civil Rights
U.S. Department of Health and Human
Services
150 S. Independence Mall West
Suite 372, Public Ledger Building
Philadelphia, PA 19106-3499
Main Line: (215) 861-4441
Hotline: (800) 368-1019
FAX: (215) 861-4431
TDD: (215) 861-4440
Questions: OCRComplaints@hhs.gov
OCR Complaint Portal Website:
https://ocrportal.hhs.gov/ocr/cp/wizard_cp.jsf
OR
Division of Medicaid & Medical Assistance
P.O. Box 906
New Castle, Delaware 19720
New Castle County: (302) 255-9500
Statewide: 1-800-372-2022
FAX: (302) 255-4454
You will not lose benefits or eligibility or otherwise be penalized for filing a complaint with the federal government.
Si necesita esta noticia en Espanol favor de llamar 1-800-372-2022.