General Description of Functions/Services

• Help Desk
  Provide first and second level software and hardware support for all Divisions of DHSS. Provide prompt, immediate response to network/telephone emergencies and provide status of issues affecting Department-wide service. Information Security Officers provide necessary assistance, documentation and authorization for DHSS users to allow access to the various departmental and State-wide applications as well access to the State data network.
• Application Support
  Provide automated mainframe and client/server applications support functions for DHSS, including analysis, design, development, testing and implementation of new applications and modifications to existing applications. Directly manage Divisional state applications developers along with vendors and contractors providing applications support. Perform technical reviews of RFP's, contracts and IT purchasing for quality assurance purposes. Facilitate Joint Application Design (JAD) sessions with client Divisions. Liaison with Department of Technology and Information (DTI) staff for IT technical support and data center operations services.
• Network Support
  Formulate, recommend, and implement IT strategies critical to the Department's eleven Divisions. Maintain an active program of promoting IT uses, based on a high level of knowledge of both IT developments and the business operations of DHSS, so as to maximize the degree to which the Department realizes the benefits of IT applications. Also responsible for developing and documenting standards, procedures, policies and contractual provisions for the acquisition and management of DHSS statewide information resources and for the publication of the Department's annual IT plan. Participate in the planning phases of all Departmental IT projects such as MMIS, EDW/DSS, and HIPAA.
• Telephone Support
  Provide solutions for telephone system upgrades, modifications and improvement of services. Provide timely repairs for telephone systems throughout DHSS. Provide support for cellular service, paging service and assistance with fax services. Facilitate repairs to all voice and data circuits for DHSS.
• Information Technology Planning and Management
  Formulates, recommends, and implements IT strategies critical to the Delaware Health and Social Services' eleven Divisions. The unit maintains an active program of promoting IT uses, based on a high level of knowledge of both IT developments and the business operations of DHSS, so as to maximize the degree to which the Department realizes the benefits of IT applications. IT Planning is also responsible for developing and documenting standards, procedures, policies and contractual provisions for the acquisition and management of DHSS statewide information resources.
• Information Technology Purchasing
  Review all Information Technology purchases in the Department. Promote standardization of hardware and software, provide guidelines and ensure the use of vendors on state contract. Track the purchases of new Personal Computers and of required PC software to ensure proper licensing for DHSS computers.

Additional Information

• IT Services for Vendors
• IT related Reports
• IRM Mission
• DHSS IT Information Security Program Criminal Background Check Process
• Contact Information
• Administrative Office Locations