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Contact Information

Office of the Director

DHSS Herman Holloway Campus, Lewis Building
1901 N. DuPont Highway, New Castle, DE 19720
(302) 255-9500 or 1-800-372-2022


Director, Stephen Groff (302) 255-9626
Deputy Director, Lisa Zimmerman (302) 255-9535
Glyne Williams, Policy & Planning
Kathleen Dougherty, Managed Care Operations
Staci Marvel, Training and Long-Term Care Eligibility & Services 
Troy McDaniel, Information Systems
William McGonegal, Program Integrity
Tyneisha Jabbar-Bey, Financial Management
Alexis Bryan-Dorsey, Chief of Administration

(For program mailing address information, please refer to the Office Mailing Information below. For directions to facilities, hours of operation and areas served, please see the office locations page.)


Medicaid Customer Relations 302-571-4900
Customer Relations provides general information, referrals and assistance to DMMA & DSS applicants, clients, staff and others inquiring about Medicaid benefits and services.
Medicaid Central Intake Unit (CIU) 866-940-8963 The CIU accepts referrals and applications for Nursing Home or Community-based Long-Term Care Medicaid.
Medicaid Health Benefits Manager
"HP Enterprise Services"
800-996-9969 The Medicaid Health Benefits Manager assists you with enrolling in a Managed Care Organization (MCO) and understanding your benefits and prescriptions.
Chronic Renal Disease Program 302-424-7180 Ask for "Chronic Renal Disease Program."  
The Chronic Renal Disease Program (CRDP) provides assistance to Delaware residents diagnosed with End Stage Renal Disease (ESRD).
Delaware Healthy Children Program 800-996-9969 The Delaware Healthy Children Program is a low cost health insurance program for Delaware's uninsured children up to age 19.
Fraud Reporting 800-372-2022 Fraud Reporting receives referrals of suspected fraud, waste or abuse of Medicaid benefits. You may also email to
Provider Services
"HP Enterprise Services"
800-999-3371 Provider Relations assists Delaware Medical Assistance Program (DMAP) Providers with enrolling in the Medicaid program, receiving and responding to provider inquires, verifying client eligibility and aiding in electronic claims submission.
Transportation Services
800-412-3778 “Logisticare” provides non-emergency transportation to and from a medical service.
Delaware Helpline 211
The Delaware Helpline is a referral service for Human Services and Community Services in Delaware. You may also find the website helpful at
Delaware Prescription Assistance Program 1-800-996-9969 Help paying for prescription medications for disabled and/or elderly individuals who cannot afford the full cost of filling their doctor’s prescriptions.


Long Term Care Medicaid Programs

New Castle County

Robscott Building
153 East Chestnut Hill Road
Newark, DE 19713
New Application Inquiries
Medical Eligibility Unit
Financial Eligibility Unit
(302) 368-6610
SSI / QMB Unit (only) (302) 453-4124
Shipyard Office
16th & Thatcher Streets
Wilmington, DE 19802
Financial Eligibility Unit (302) 577-2174

Kent & Sussex Counties

Milford State Service Center at Riverwalk
253 NE Front St.
Milford, DE 19963
New Application Inquiries
Medical Eligibility Unit
(302) 424-7172
Financial Eligibility Unit (302) 424-7210
SSI / QMB Unit (only) (302) 424-7190
Chronic Renal Disease Program (302) 424-7180
Thurman Adams State Service Center
546 S. Bedford Street
Georgetown, DE 19947
Financial Eligibility Unit
Medical Reimbursement Unit
(302) 515-3150