Dr. Kara Odom Walker, Secretary
Jill Fredel, Director of Communications
302-255-9047, Pager 302-357-7498
Date: August 7, 2017
NEW CASTLE (Aug. 7, 2017) - With the Department of Health and Social Services’ Division of Social Services transitioning to a new Electronic Benefit Transfer (EBT) vendor this weekend, Delaware food benefit clients will not be able to access their benefits via their EBT cards from midnight Saturday, Aug. 12, through 8:30 a.m. Sunday, Aug. 13.
The conversion from JPMorgan Chase & Co. to the new vendor, Conduent, Inc., will not mean any other changes for clients of Delaware’s Supplemental Nutrition Assistance Program (SNAP) beyond the brief system downtime, said Ray Fitzgerald, director of the Division of Social Services, which administers Delaware’s SNAP Program.
Fitzgerald said clients will be notified of the EBT card outage time through the DHSS website and social media outlets, and via posters in DHSS offices. Emails also are being sent to community partners, and retail outlets have been notified so that they can put up posters in their stores alerting customers that the EBT system will be down during those hours.
"We know that any downtime is inconvenient to someone," Fitzgerald said. "But we hope to spread the word early enough and wide enough that our SNAP clients can make plans to alter their grocery shopping from early Sunday morning to a period before or after the scheduled downtime."
Fitzgerald said the change in vendors will not affect current EBT cards, and that issuance dates will remain the same as they are scheduled.
When clients call the Customer Service number at 1-800-526-9099, they will reach JPMorgan during the weekend of Aug. 12-13, and Conduent representatives beginning on Aug. 14.
Delaware Health and Social Services is committed to improving the quality of the lives of Delaware's citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations.