Division of Developmental Disabilities Services Announces Data Breach; Call Center: 1-833-875-0644 (9 am - 9 pm Mon-Fri) Learn More
Current Suspected Overdose Deaths in Delaware for 2022: Get Help Now!
Date: March 11, 2022
DOVER, DE (March 11, 2022) The Delaware Division of Public Health (DPH) Contact Tracing Team has launched a pre-call SMS/text messaging initiative to individuals who test positive for COVID-19. It involves sending a text message to COVID-positive individuals and providing initial isolation guidance and recommendations through a secure web platform before they receive a call from the Contact Tracing Team. It serves as an early notification system, getting people to isolate more quickly instead of having to wait for a call from a member of the Contact Tracing Team for instructions. A pilot, testing the service on a small number of individuals, launched March 1, 2022.
DPH uses a unique identification number that will appear as the sender of the text on the receiver's mobile device or cellular phone. Texts coming from the number 37821 are legitimate SMS messages from DPH.
The initial message lets the individual know that DPH has critical information for them and asks them to reply with their date of birth. If the information matches DPH's records, the person will receive a return message that they can now access messages from the Contact Tracing Team. If the date of birth does not match DPH's records, the person will be asked to call the Contact Tracing Team with a reference number provided in the return text. The initial message also provides a link to the Contact Tracing page on the coronavirus website to help individuals verify that the initiative is legitimate. DPH will not ask you for additional personal information through text message.
Once the person's identity is confirmed, they will be able to access isolation guidance on an internal DPH webpage via a separate link.
"We wanted to improve speed and efficiency with contacting positive cases," said Director of the DPH Contact Tracing Team Tracey Johnson. "Our team has worked on the project for months to develop a delivery service that is both easy to use and secure. Mail or email may be too slow in alerting a person of their status concerning the virus. With the national increase in spam calls and a tendency for people to ignore unfamiliar phone numbers, we felt it was important to develop a safe, least intrusive way to get in touch with them. Early notification and guidance for COVID-positive persons can lead to earlier isolation, and a reduced chance of spreading the virus."
Below is a sample of messages that individuals should expect to see:
A member of the Contact Tracing Team will contact you a later time, but aside from having you re-confirm your name, date of birth, and address, will never ask for personal information such as your Social Security number, credit card number or insurance information.
DPH encourages all individuals with symptoms, or who have been exposed to someone with COVID-19, to get tested. If you are symptomatic, you should isolate while waiting for your results, and if positive, notify any persons with whom you had close contact in the 48 hours prior to your positive test or symptom onset. A close contact is someone you were less than six feet away from for a cumulative total of 15 minutes in a 24-hour period.
If you have the Covid Alert DE App on your phone, please update your positive status so other contacts can be notified. If you do not have the Covid Alert DE APP, please visit https://coronavirus.delaware.gov/covidalert/ for step-by-step information on how to download the app onto your cellphone.
Anyone who is deaf, hard of hearing, Deaf-Blind or speech disabled can contact DPH by dialing 711 first using specialized devices (i.e. TTY, TeleBraille, voice devices). The 711 service is free and to learn more about how it works, please visit delawarerelay.com.
DPH, a division of DHSS, urges Delawareans to make healthier choices with the 5-2-1 Almost None campaign: eat 5 or more fruits and vegetables each day, have no more than 2 hours of recreational screen time each day (includes TV, computer, gaming), get 1 or more hours of physical activity each day, and drink almost no sugary beverages.
Delaware Health and Social Services is committed to improving the quality of the lives of Delaware's citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations.