General

• Business Process Re-engineering
  • ‣ http://en.wikipedia.org/wiki/Business_process_reengineering
• Capability Maturity Model Integration (CMMI)
  • ‣ http://en.wikipedia.org/wiki/Capability_Maturity_Model_Integration
• Change Management
  • ‣ http://en.wikipedia.org/wiki/Change_management
• Change Management Checklist
  • ‣ http://www.change-management.com/tutorial-checklist-org-cm.htm
• Change Management Example
  • ‣ http://www.ppcwg.org/
• Knowledge Management
  • ‣ http://en.wikipedia.org/wiki/Knowledge_management
• Learning Organization
  • ‣ http://en.wikipedia.org/wiki/Learning_organization
• Management by Objectives
  • ‣ http://en.wikipedia.org/wiki/Management_by_objectives
• Matrix Management
  • ‣ http://en.wikipedia.org/wiki/Matrix_management
• Organizational Culture
  • ‣ http://en.wikipedia.org/wiki/Organizational_culture
  • ‣ http://www.cog.com/documents/Four-Organizational-Culture-Types_6.pdf
• Organizational Effectiveness
  • ‣ http://en.wikipedia.org/wiki/Organizational_effectiveness
• Organizational Engineering
  • ‣ http://en.wikipedia.org/wiki/Organizational_engineering
• Organizational Skills
  • ‣ http://www.worklifecoach.com/ten_easy_organizing.pdf
  • ‣ http://www.pennbehavioralhealth.com/resources-organization.htm
  • ‣ https://www.microsoft.com/en-us/microsoftservices/business_productivity.aspx
• Organizational Skills Links
  • ‣ http://smallbusiness.chron.com/organizational-skills/

Quality

‣

• 5S Methodology
  ‣ http://en.wikipedia.org/wiki/5S_%28methodology%29
• Baldridge Awards
  ‣ http://www.nist.gov/baldrige/
• Best Practices
  ‣ http://en.wikipedia.org/wiki/Best_practice
• Business Process Mapping
  • ‣ www.modernanalyst.com/Resources/Articles/tabid/115/articleType/ArticleView/articleId/892/Process-Mapping-101-A-Guide-to-Getting-Started.aspx
  • ‣ http://en.wikipedia.org/wiki/Business_process_mapping
  • ‣ http://www.fpm.iastate.edu/worldclass/process_mapping.asp
  • ‣ http://nnphi.org/CMSuploads/MI-ProcessMappingOverview.pdf
• Business Process Modeling
  • ‣ http://en.wikipedia.org/wiki/Business_process_modeling
  • ‣ http://www.sparxsystems.com/downloads/whitepapers/The_Business_Process_Model.pdf
  • ‣ http://www.businessballs.com/business-process-modelling.htm
  • ‣ http://en.wikipedia.org/wiki/Process_modeling
  • ‣ http://www.jisc.ac.uk/media/documents/programmes/eframework/process-modelling_balbir_barn.pdf
• Business Process Modeling Notation
  • ‣ http://en.wikipedia.org/wiki/Business_Process_Model_and_Notation
  • ‣ http://www.ibm.com/developerworks/websphere/library/techarticles/0705_fasbinder/0705_fasbinder.html
  • ‣ http://www.bpmn.org/
• Business Process Modeling in Government
  • ‣ http://www.institute.nhs.uk/quality_and_service_improvement_tools/quality_and_service_improvement_tools/process_mapping_-_an_overview.html
  • ‣ http://www.umass.edu/eei/iadis%20031803%20Final.pdf
• Business Process Re-Engineering Links
  • ‣ http://www.brint.com/BPR.htm
• Continual Improvement Process
  • ‣ http://www-pub.iaea.org/MTCD/publications/PDF/te_1491_web.pdf
  • ‣ http://en.wikipedia.org/wiki/Continual_improvement_process
• DMAIC
  ‣ http://en.wikipedia.org/wiki/DMAIC
• Eight Dimensions of Quality
  • ‣ http://lssacademy.com/2008/05/28/8-dimensions-of-quality/
  • ‣ http://en.wikipedia.org/wiki/Eight_dimensions_of_quality
• Failure Mode and Effects Analysis (FMEA)
  ‣ http://en.wikipedia.org/wiki/Failure_mode_and_effects_analysis
• ISO 9000
  ‣ http://en.wikipedia.org/wiki/ISO_9000
• Kaizen
  ‣ http://en.wikipedia.org/wiki/Kaizen
• Lean Government
  ‣ http://en.wikipedia.org/wiki/Lean_Government
• PDCA
  ‣ http://en.wikipedia.org/wiki/PDCA
• Quality Circles
  ‣ http://en.wikipedia.org/wiki/Quality_circle
• RACI Charts
  • ‣ http://www.pmhut.com/?s=%22The+RACI%2FARCI+Matrix+for+Structuring+Roles+in+Project+Management%22
  • ‣ http://myclass.peelschools.org/sec/12/4268/Resources/RACI_R_Web3_1.pdf
• RACI Chart Analysis
  • ‣ http://archive.excellencegateway.org.uk/media/Skills%20and%20Employer%20Responsiveness/Conducting_a_RACI_analysis.pdf
  • ‣ http://www.isc-usa.com/newsletters/Analyzing%20the%20RACI%20Matrix.pdf
• RACI Chart Terminology
  • ‣ http://www.racitraining.com/blog/bid/43744/Defining-the-RACI-Codes-Understanding-the-Language
• Responsibility Assignment Matrices
  ‣ http://en.wikipedia.org/wiki/Responsibility_assignment_matrix
• Six Sigma/Lean six sigma
  • ‣ http://en.wikipedia.org/wiki/Six_Sigma
  • ‣ http://en.wikipedia.org/wiki/Lean_Six_Sigma
• Suppliers, Inputs, Process, Outputs, and Customers (SIPOC)
  • ‣ http://en.wikipedia.org/wiki/SIPOC
• Total Quality Management
  • ‣ http://www.wiley.com/college/sc/reid/chap5.pdf
  • ‣ http://en.wikipedia.org/wiki/Total_quality_management

Accountability

‣

• Accountability
  • ‣ http://en.wikipedia.org/wiki/Accountability
  • ‣ http://blog.seattlepi.com/workplacewrangler/tag/holding-employees-accountable/
  • ‣ http://www.hqmc.marines.mil/Portals/133/Docs/Effective%20Workplace%20Accountability%20and%20Communication.pdf
  • ‣ http://www.igeos.net/page/Redefining-Accountability-Creating-A-Workplace-Consonant-With-Human-Values.html
  • ‣ http://engagementisnotenough.com/pdfs/HR_Magazine_RBW.pdf
• Accountability & Responsibility
  • ‣ http://www.managementtraining.biz/management_training_workshops_Responsibility-and-Accountability-in-the-Workplace.html (part 1)
  • ‣ http://www.managementtraining.biz/management_training_class_Responsibility-and-Accountability-in-the-Workplace-Part-2.html (part 2)
• Accountability Under OSHA
  • ‣ http://www.oshatrain.org/courses/pages/712m6.html
• Benchmarking
  • ‣ http://en.wikipedia.org/wiki/Benchmarking
• Open Government
  • ‣ http://en.wikipedia.org/wiki/Open_government
• Performance-Based Management
  • ‣ http://www.urban.org/UploadedPDF/results-based-stategovt.pdf
  • ‣ http://www.oregon.gov/dhs/aboutdhs/docs/pbm.pdf
  • ‣ http://en.wikipedia.org/wiki/Competency-based_performance_management
• Performance Indicators
  • ‣ http://en.wikipedia.org/wiki/Performance_indicator
• Performance Metrics
  • ‣ http://en.wikipedia.org/wiki/Performance_metric

Analysis

‣

• Analytics
  ‣ http://en.wikipedia.org/wiki/Analytics
• Balanced Scorecard
  • ‣ http://proc.conisar.org/2011/pdf/1836.pdf
  • ‣ http://en.wikipedia.org/wiki/Balanced_scorecard
• Business Intelligence
  • ‣ http://www.cio.com/article/40296/Business_Intelligence_Definition_and_Solutions
  • ‣ http://en.wikipedia.org/wiki/Business_intelligence
• Business Intelligence Tools
  • ‣ www.qlarion.com/wp-content/uploads/2011/07/WP_GovBI_screen_072511.pdf
  • ‣ http://en.wikipedia.org/wiki/Business_intelligence_tools
• Data Analysis
  • ‣ http://en.wikipedia.org/wiki/Data_analysis
• Data Cleansing
  • ‣ http://msdn.microsoft.com/en-us/library/gg524800.aspx
  • ‣ http://en.wikipedia.org/wiki/Data_cleansing
• Data Marts
  • ‣ http://docs.oracle.com/html/E10312_01/dm_concepts.htm
  • ‣ http://en.wikipedia.org/wiki/Data_mart
• Data Mining
  • ‣ http://docs.oracle.com/html/E10312_01/dm_concepts.htm
  • ‣ http://en.wikipedia.org/wiki/Data_mining
• Data Quality
  • ‣ http://en.wikipedia.org/wiki/Data_quality
• Data Warehouses
  • ‣ http://docs.oracle.com/cd/B10501_01/server.920/a96520/concept.htm
  • ‣ http://en.wikipedia.org/wiki/Data_warehouse
• Data Visualization
  • ‣ http://en.wikipedia.org/wiki/Data_visualization
• Decision Support Systems
  • ‣ http://www.pitt.edu/~druzdzel/psfiles/dss.pdf
  • ‣ http://en.wikipedia.org/wiki/Decision_support_system
• IT BI Architecture Advances
  • ‣ http://timoelliott.com/blog/2011/03/why-the-last-decade-of-bi-best-practice-architecture-is-rapidly-becoming-obsolete.html
• IT Efficiency
  • ‣ http://www.nga.org/files/live/sites/NGA/files/pdf/1203ITBRIEF.PDF
• Program Evaluation and Review Technique (PERT)
  • ‣ http://en.wikipedia.org/wiki/Program_Evaluation_and_Review_Technique

* ‣ Glossary of Organizational Improvement terms