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The Division of Medicaid and Medical Assistance (DMMA) would like to provide additional information and clarification to those recipients who are having difficulties with the selection of a Managed Care Organization (MCO) during the 2023 Enrollment Period and apologize to those who may have received incorrect information during this transition.
Please know the following:
If you were enrolled in a Delaware First Health managed care plan starting January 1, 2023, you should have received a New Member Welcome Packet highlighting the benefits available to you.
Although you have been enrolled in Delaware First Health MCO, you have the option to change your managed care plan to the plan that best fits your healthcare needs or back to your original plan within the first three months after enrollment.
To switch MCO plans, please contact the Health Benefits Manager at 1-800-996-9969 with any questions. Due to large call volumes, there may be long wait times. If you are unable to hold, please leave a message and you will receive a return call within 48 to 72 hrs. Additionally, members can contact the Division of Medicaid and Medical Assistance by email at Medicaidinfo@delaware.gov
As a reminder, any approved procedures, services, and benefits authorized by your prior MCO will be honored and maintained for 120 days from January 1, 2023.