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DTRN: Frequently Asked Questions


The State of Delaware and the Division of Substance Abuse and Mental Health (DSAMH) have partnered with OpenBeds, Inc., to create a statewide, comprehensive referral network consisting of referring, treatment, and support resources for behavioral health and substance use disorder treatment. This initiative will be critical in combating the opioid crisis as well as in supporting state initiatives to care for individuals with substance use disorders and other behavioral health needs.

The purpose of the network is to make current referral processes more effective and efficient at the organization level by eliminating frustrating, inefficient manual processes, creating transparency, and providing useful analytics. The newly created Delaware Treatment and Referral Network (DTRN) automates the current manual processes using a web-based application that securely connects providers to each other so that Delawareans may efficiently access behavioral health and substance use disorder care. The DTRN will have the ability to quickly locate the most appropriate and available level of care and send a digital referral to a provider, 24 hours a day, seven days a week. At the state level, we hope to promote more efficacy statewide, better manage behavioral health resources, identify gaps in care, and promote best practices.


  • Automate your current referral process for behavioral health and substance use disorder services via a real-time digital referral system.
  • Create a transparent, effective and efficient flow for consumers between primary/emergent care and specialist care.
  • Access an accurate and current inventory of appropriate resources and wait times.
  • Improve your ability to match patients with clinical services and other resources.
  • Improve efficiency as you transition consumers along the continuum of care.
  • Improve your ability to set measurable, achievable performance goals.
  • Gain access to data and analytics, measure quality of care, and share best practices.
  • Improve the overall consumer experience and professional satisfaction.


Referring-Only Partners (including DSAMH internal partners):

  • Bay Health
  • Beebe Healthcare, Inc.
  • Christiana Care
  • Nanticoke Health
  • St. Francis Healthcare
  • Henrietta Johnson
  • La Red Health Center
  • Westside Family
  • Dept. of Corrections
  • Mobile Crisis Intervention Services (MCIS)
  • PROMISE
  • Treatment Access Center (TASC)

Referring-Only Partners (including DSAMH internal partners):

  • Addiction Medical Facility
  • Aquila of Delaware (Argo Institute)
  • Addiction Recovery Systems of New Castle
  • ATS of Delaware (Acadia Healthcare)
  • Brandywine Counseling and Community Services
  • Connections Community Support Programs
  • Veterans' Medical Center
  • Dover Behavioral Health System (same as UHS)
  • Delaware Psychiatric Center
  • Eligibility & Enrollment Unit (EEU)
  • Fellowship Health Resources
  • Gateway Foundation
  • Gaudenzia
  • Horizon House
  • Jewish Family Services
  • Kent Sussex Community Services
  • MeadowWood Behavioral Health Hospital
  • Northeast Treatment Detox
  • Psychotherapeutic Services
  • Recovery International (Innovations)
  • Resource for Human Development
  • United Health Services
  • SODAT
  • SUN Behavioral Health
  • Thresholds


The State of Delaware is covering the cost for agencies for the first two years. There are minimum requirements for each participating organization. For more information, please contact DHSShelpdesk@delaware.gov.


Thank you for your interest! DSAMH is seeking new members as we finalize Phase One of the project and begin planning for Phase Two. If you and your organization are interested, please contact DHSShelpdesk@delaware.gov for additional information and for application materials.


You may contact the DSAMH Helpdesk at DHSShelpdesk@delaware.gov, if you need help completing the application.


OpenBeds is the vendor for the DTRN platform. You may work directly with members of OpenBeds team to configure your services, and perhaps as you and your staff learn to use the network. Once a member, nearly all of your contact will be with DSAMH staff.


The Delaware Treatment and Referral Network operates on multiple platforms. Accessing the Network requires only a connection to the Internet and a Web browser. You can run this service using either a PC or a Macintosh computer, and supported browsers include:

Microsoft Internet Explorer 8, 9, 10

Mozilla Firefox 61

Safari on iOS (iPhone, iPad and iPod) 11.1 or newer.

Safari 11 on Mac OS

Note: For optimal performance it is recommended to keep your browser updated to the latest version.


OpenBeds is a cloud-based platform that meets or exceeds all security requirements regarding the transfer of any non-public information set by the State of Delaware and HIPAA security standards (e.g. authorization, encryption, audit logging, etc.) including but not limited to Protected Health Information ("PHI").


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