Medical Transportation Program

Medicaid covers both emergency and non-emergency transportation to and from a medical service with limitations.

Program/Service description	Emergency ambulance transportation (air and ground) is covered when medically necessary.
Who is eligible	All fully eligible Medicaid and CHIP clients. IMPORTANT: New federal rules will change Medicaid eligibility requirements for non U.S. citizens starting October 1, 2026, and will require work or community engagement beginning January 1, 2027 for those currently covered as part of the Adult Medical Expansion group. Read more at Medicaid ENGAGE to see how these federal changes may apply to your household.
Where it is available	Statewide
Who to contact	Clients needing emergency transportation should call 911.

Program/Service description	Non-Emergency Medical Transportation (NEMT) is provided to and from a covered medical service. DMMA contracts for NEMT services with a transportation broker, Modivcare, Inc.
Who is eligible	All fully eligible Medicaid and Delaware Healthy Children Program clients. IMPORTANT: New federal rules will change Medicaid eligibility requirements for non U.S. citizens starting October 1, 2026, and will require work or community engagement beginning January 1, 2027 for those currently covered as part of the Adult Medical Expansion group. Read more at Medicaid ENGAGE to see how these federal changes may apply to your household.
Where it is available	Statewide. Transportation arrangements should be made no less than three days in advance of a scheduled appointment. Modivcare will verify that the recipient is Delaware Medicaid eligible and that transportation is required to a covered service. Once both criteria are confirmed, Modivcare will arrange for appropriate transportation to the covered medical service by one of their contracted transportation providers.
Who to contact	Eligible Delaware Medicaid clients in need of non-emergency transportation should contact Modivcare at 1-866-412-3778.

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