Office Locations
Hours of Operation for all office locations are 8:00 a.m. to 4:30 p.m. Monday through Friday, except State holidays.
New Castle County Offices
Robscott Building
| Address | 153 East Chestnut Hill Road Newark, DE 19713 |
|---|---|
| Phone | |
| Hours | Business Hours: 8:00 a.m. – 4:30 p.m. |
| Directions | Directions to the Robbscott Building |
Shipyard Office
| Address | 910 East 16th Street Wilmington, DE 19802 |
|---|---|
| Phone | |
| Hours | Business Hours: 8:00 a.m. – 4:30 p.m. |
| Directions | Directions to Shipyard Office |
Kent County Offices
James Williams State Service Center
| Address | 805 River Road Dover, DE 19901 |
|---|---|
| Phone | |
| Hours | Business Hours: 8:00 a.m. – 4:30 p.m. |
| Directions | Directions to James Williams State Service Center |
Milford State Service Center @ Riverwalk
| Address | 253 NE Front St. Milford, DE 19963 |
|---|---|
| Phone | |
| Hours | Business Hours: 8:00 a.m. – 4:30 p.m. |
| Directions | Directions to Milford State Service Center @ Riverwalk |
Smyrna State Service Center
| Address | 100 Sunnyside Road Delaware Hospital for the Chronically Ill Campus, Prickett Building Smyrna, DE 19977 |
|---|---|
| Phone | |
| Hours | Business Hours: 8:00 a.m. – 4:30 p.m. |
| Directions | Directions to Smyrna State Service Center |
Sussex County Offices
Thurman Adams State Service Center
| Address | 546 S. Bedford Street Georgetown, DE 19947 |
|---|---|
| Phone | |
| Hours | Business Hours: 8:00 a.m. – 4:30 p.m. |
| Directions | Directions to Thurman Adams State Service Center |
Office of the Director
DHSS Herman Holloway Campus, Lewis Building
1901 N. DuPont Highway, New Castle, DE 19720
(302) 255-9500 or 1-800-372-2022
Service Directory
| Program | Phone Number | What This Program Serves |
|---|---|---|
| Medicaid Customer Relations | 302-571-4900 or 866-843-7212 | Customer Relations provides general information, referrals, and assistance to DMMA & DSS applicants, clients, staf,f and others inquiring about Medicaid benefits and services. |
| Medicaid Central Intake Unit (CIU) | 866-940-8963 | The CIU accepts referrals and applications for Nursing Home or Community-based Long-Term Care Medicaid. |
| Medicaid Health Benefits Manager | 800-996-9969 | The Medicaid Health Benefits Manager assists you with enrolling in a Managed Care Organization (MCO) and understanding your benefits and prescriptions. |
| Chronic Renal Disease Program | 302-424-7180 | Ask for “Chronic Renal Disease Program.” The Chronic Renal Disease Program (CRDP) provides assistance to Delaware residents diagnosed with End Stage Renal Disease (ESRD). |
| Delaware Healthy Children Program | 302-571-4900 or 866-843-7212 | The Delaware Healthy Children Program is a low cost health insurance program for Delaware’s uninsured children up to age 19. |
| Fraud Reporting | 800-372-2022 | Fraud Reporting receives referrals of suspected fraud, waste or abuse of Medicaid benefits. You may also email to SURreferrals@delaware.gov |
| Provider Services | 800-999-3371 | Provider Services assists Delaware Medical Assistance Program (DMAP) Providers with enrolling in the Medicaid program, receiving and responding to provider inquires, verifying client eligibility and aiding in electronic claims submission. |
| Transportation Services “Modivcare” | 866-412-3778 or 866-896-7211 | “Modivcare” provides non-emergency transportation to and from a medical service. |
| Delaware Helpline | 211 or 800-560-3372 | The Delaware Helpline is a referral service for Human Services and Community Services in Delaware. You may also find the website helpful at http://www.delaware211.org/ |
| Delaware Prescription Assistance Program | 1-800-996-9969 | Help paying for prescription medications for disabled and/or elderly individuals who cannot afford the full cost of filling their doctor’s prescriptions. |
